Essential Functions: Provides direct administrative support to the care team, patients, and patients' caregivers: Support the administrative tasks and communication related to post discharge care (e.g., the 4Next process, faxing to long term care facilities, follow-up appointments, etc.). Maintains knowledge and reference materials on key resources available to patients and patients' caregivers across the continuum: Acts as a knowledge resource for post-acute care resources, included but not limited to, insurance requirements, facility attributes, contact information, etc.