Indianapolis, IN30+ days ago
Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations • Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service • Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom • Oversee that counter staff is re-stocking the showroom and performing cycle counts as required • Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience • Hold responsibility for the overall hiring, training, developing, and supervising of branch staff for the purpose of achieving company goals and objectives • Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales • Perform any other duties related to the position assigned by immediate leader • Position may require lifting, pushing, carrying items up to 50 pounds. • 5 years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment • Experience with MS office suite • Strong leadership qualities, including commitment, communication, motivation, and team-building pursuit of excellence and exemplifying Richelieus Five Core Values • Experience managing budgets, financial reports, or other profit & loss, EBIDTA statements is ideal • Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers • Organized and goal-oriented with experience managing Key Performance Indicators (KPIs) such as order accuracy, customer satisfaction, sales performance, and/or similar metrics • Forklift certified with experience • Sales experience • Team player with an understanding of delegation, synergy • University degree or some college is preferred but not required.