ESSENTIAL FUNCTIONS: Provides day-to-day support of Field Customer Service Supervisor in areas that include CSA staff training, monitoring CSA adherence to meter reading schedule/MWM shift assignments, field case completion, meter reading and field activities backlog review, resolving escalated field investigations, severance follow-ups, and meter-related quality assurance issues. The Specialist will generate and utilize reports from systems that include CS Online portals, CC&B, KloudGin, FCS Itron to resolve service requests, field activity backlogs, customer contacts/follow-ups, and issues related to vendor large meter testing and aged meter replacement programs.