The role partners with business leaders, product owners, enterprise architects, Data & AI teams, engineering teams, and implementation partners to translate business needs into cohesive ServiceNow solutions that maximize out-of-box capabilities, reduce unnecessary customization, and support measurable business outcomes. Strategic thinking, facilitation, storytelling, and executive communication skills, with the ability to influence executive stakeholders, enterprise architects, product owners, engineers, implementation partners, business leaders, security partners, vendors, and cross-functional stakeholder groups.