Knowledge, Skills and Abilities: Ability to organize and plan work adhering to deadlines; attention to detail and ability to maintain confidentiality of information; excellent communication and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy; ability to read, write, and understand the English language and to follow verbal and written instruction; multi-tasking a necessity; thorough knowledge of modern office practices and procedures; ability to type with accuracy and speed; ability to maintain a good working relationship with co-workers and to project a positive, concerned image to the public; ability to work without supervision; ability to adjust to rapidly changing circumstances and priorities. Maintains quality system documentation and controlled records, assists with manual revisions, tracking, and audit activities, supports corrective action follow-up and compliance documentation, maintains external provider and regulatory documentation records, and assists Quality Management with administrative and compliance support activities.