Business Banking Relationship Manager First Horizon BankBusiness Banking Relationship ManagerNaples, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. At First Horizon, our Business Banking Relationship Manager plays a pivotal role improving the lives of our clients and the well-being of their businesses through financial solutions, education, achieving their financial goals.
NewSales Consultant - Ft Meyers, FL Coastal Sunbelt ProduceSales Consultant - Ft Meyers, FLFort Myers, FLBachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline OR HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience including completion of the Sysco Sales Internship. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
NewSales Consultant - Naples FL Coastal Sunbelt ProduceSales Consultant - Naples FLNaples, FLBachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline OR HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience including completion of the Sysco Sales Internship. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
Automotive Sales Professionals Anderson Automotive GroupAutomotive Sales ProfessionalsCape Coral, FLFull timeWhile we currently have no hiring needs in sales, we would like to have your resume for these future sales departments needs including, but not limited to, Sales Associates, F&I Managers, Entry-Level Roles, and BDC. At Anderson Automotive Group’s new Toyota dealership in Cape Coral, we don't just sell cars—we cultivate a culture of caring, performance, and community impact.
NewTimeshare Sales Executive - Bonita Springs- FL Real Estate License - Relocation Assistance** Hyatt Vacations OwnershipTimeshare Sales Executive - Bonita Springs- FL Real Estate License - Relocation Assistance**Bonita Springs, FLDevising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Banking Center Manager II First Horizon BankBanking Center Manager IINaples, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
Sr Land Development Manager Lennar HomesSr Land Development ManagerFort Myers, FLFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. This position must ensure timely and accurate design and installation of all land development improvements including but not limited to grading operations, water and sewer services, dry utilities, paving and sidewalks, hardscapes and landscape and landscape improvements to include but be limited to entrance and amenity features.
Business Banking Specialist (Outside Business Development Small Business Specialist) First Citizens BankBusiness Banking Specialist (Outside Business Development Small Business Specialist)Naples, FloridaFull timeAs a Business Banking Specialist, you will be responsible for acquiring and developing commercial and business banking relationships and deliver a full range of business deposits and related services such as Treasury Management and Merchant Services products. The role primarily engages in outbound calling activities to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise around business deposits and related services.
Business Banking Specialist (Outside Business Development Small Business Specialist) First Citizens BancShares IncBusiness Banking Specialist (Outside Business Development Small Business Specialist)Naples, FLAs a Business Banking Specialist, you will be responsible for acquiring and developing commercial and business banking relationships and deliver a full range of business deposits and related services such as Treasury Management and Merchant Services products. The role primarily engages in outbound calling activities to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise around business deposits and related services.
NewBusiness Development Manager ARCO Murray Construction CompanyBusiness Development ManagerFort Myers, FLARCO does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies without pre‑approval from ARCO's Human Resource team. ARCO will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
Business Development Manager (Construction / Flooring / Tile) Bella Tile & Marble LLCBusiness Development Manager (Construction / Flooring / Tile)Bonita Springs, FLWe are specifically targeting a well-connected professional in the Southwest Florida market with existing relationships in tile, flooring, or related construction trades who can accelerate growth through both new and established connections. Build and expand relationships with General Contractors, builders, developers, and designers throughout SWFL.
Business Development Manager Castle GroupBusiness Development ManagerEstero, FloridaFull timeAttending industry networking events and volunteering for committee work to create awareness of and promote visibility of the company’s brand, foster relationship building among property managers and prospective clients. . Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
NewBusiness Development Executive, MSE GartnerBusiness Development Executive, MSEFort Myers, FLGartner Business Development Managers strategically acquire new clients by cultivating trust‑based relationships with C‑Level executives to understand their mission‑critical priorities and uncover opportunities to deliver client‑value through the lens of the industry in which they operate. Other role highlights include: Build trust‑based value‑added relationships with C‑Level prospects to quickly uncover the mission‑critical priorities and determine how Gartner can support success.
NewBusiness Development Manager Landscape WorkshopBusiness Development ManagerNaples, FLRequired Skills & Experience:Significant sales or business development experience with commercial services industries (e.g., enterprise security, heavy equipment rental/sales, commercial cleaning or catastrophe clean‑up, commercial property sales or pest control) or other business to business situations. The ideal candidate will:Have a proven track‑record for business development, building long term client relationships, and meeting sales and revenue goals.
Business Development Manager EnduroSatBusiness Development ManagerNaples, FLWe are looking for an exceptional business developer to identify new commercial opportunities, accelerate our current fast-growing customer deals, and cultivate long-lasting business relationships. This person will play a vital role in commercializing advanced space technologies for the local market and developing proposals for unique mission solutions.
Verizon Business Development Manager RTA of IowaVerizon Business Development ManagerFt. Myers, FLAre you a driven professional with a passion for building relationships, driving growth, and creating impactful business strategies? -Collaborate with cross-functional teams to create tailored solutions for clients.
Business Development Manager On Premise CPWS Moet Hennessy- Naples Southern Glazer's Wine and Spirits LLCBusiness Development Manager On Premise CPWS Moet Hennessy- NaplesNaples, FLSouthern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Identify market trends and developments in product categories, geographic regions, and among the entire account base, to become the Category Expert within account universe compared to the competition.
NewBusiness Development Manager, On Premise CPWS Moet Hennessy- Naples Southern Glazer's Wine & SpiritsBusiness Development Manager, On Premise CPWS Moet Hennessy- NaplesNaples, FLSouthern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Physical DemandsPhysical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device.
Business Development Executive, LE, GBS Gartner IncBusiness Development Executive, LE, GBSFort Myers, FLGartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities, then uncovering opportunities to deliver client-value through the lens of the industry in which they operate.
Sales & Business Development Assistant Mr and Mrs RestoreSales & Business Development AssistantNaples, FloridaWe specialize in: Water damage mitigation, Mold remediation, Fire and smoke damage restoration, Biohazard and sewage cleanup and Emergency restoration services. Friendly and confident, Good communicator, Organized, Comfortable meeting new people, Interest in sales or entrepreneurship, No restoration experience required.
Business Development Executive, MSE GTS Gartner IncBusiness Development Executive, MSE GTSFort Myers, FLGartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities and uncover opportunities to deliver client-value through the lens of the industry in which they operate. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Business Development Representative (BDR) iMold Cleaning and RestorationBusiness Development Representative (BDR)Fort Myers, FLAdditionally, we aim to foster strong connections with our existing customers and referral partners through regular phone, online and in-person interactions, ensuring their continued loyalty and support. You are someone that has a keen interest in initiating communication with individuals and organizations to cultivate relationships with key decision-makers, ultimately resulting in referrals for customers requiring our restoration services.
NewBusiness Development Representative BDR ServiceMaster Clean of Fraser ValleyBusiness Development Representative BDRFort Myers, FLRegularly update CRM with notes from customer appointmentsPerform customer follow-ups and sales pipeline management activitiesServe as a brand ambassador, you are representing the company on and off the clockQualificationsOverall interest in serving your communities and being a hero to your neighborsAbility to build rapport with clients in person, over the phone, via text or social mediaExperience with online / social media / digital marketingExperience or familiarity in the cleaning, restoration, construction industryWorking knowledge of Google Suite, Microsoft Word, Excel and OutlookExcellent communication skills (We are a "communication company" that specializes in restoration!)Ability to multi-task, in a complex and sometimes quickly changing environmentValid driver's license and clean driving record (no suspensions in 3 years or major violation in 5 years)Knowledge of Lee, Charlotte, Collier, Sarasota, Manatee County (Driving directions, etc.)Willingness to undergo background check, drug test, and motor vehicle record pullHigh school diploma/GED#J-18808-Ljbffr. Additionally, we aim to foster strong connections with our existing customers and referral partners through regular phone, online and in-person interactions, ensuring their continued loyalty and support.
Business Development Executive, LE/GE, GTS Gartner IncBusiness Development Executive, LE/GE, GTSFort Myers, FLGartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities, then uncovering opportunities to deliver client-value through the lens of the industry in which they operate. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership.
Title Closer/Inside Business Development WorkwayTitle Closer/Inside Business DevelopmentCape Coral, FL$60,000–$70,000 / yearHandling phone calls and emails from real estate agents and brokers to address concerns, gather information, provide updates, and schedule closings. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.
Business Development Representative QualityIPBusiness Development RepresentativeEstero, FLKey Responsibilities: Identify and develop new business opportunities through networking, cold calling, and other lead generation activities Understand client needs and provide expert advice on suitable IT products and services Prepare and present detailed proposals and quotations to potential clients Build and maintain strong relationships with prospective clients to ensure a steady pipeline of opportunities Collaborate with the sales and technical teams to ensure seamless delivery of services Stay updated on industry trends and competitor activities to identify new opportunities Maintain accurate records of business development activities and client interactions in the CRM system. Qualifications and Skills: Proven experience as a Business Development Representative or similar role in the IT industry Strong knowledge of IT products and services, including managed services, cloud solutions, and cybersecurity Excellent communication, negotiation, and presentation skills Ability to build and maintain strong client relationships Self-motivated with a results-driven approach Proficient in using CRM software and Microsoft Office Suite Associate's degree in business, IT, or a related field is preferred.
Territory Sales and Business Development Representative Surface Experts - Southwest FloridaTerritory Sales and Business Development RepresentativeNaples, FL$60,000–$75,000 / yearJoin a company on the rise where your success is supported from day one: enjoy the flexibility to own your schedule, a consistent stream of qualified leads, hands-on training at our world-class HQ, and a team that’s invested in your growth. Surface Experts is redefining the service industry with a fast-growing, in-demand solution that restores—not replaces—damaged surfaces across commercial properties and homes.
Territory Sales and Business Development Representative Surface ExpertsTerritory Sales and Business Development RepresentativeNaples, FloridaJoin a company on the rise where your success is supported from day one: enjoy the flexibility to own your schedule, a consistent stream of qualified leads, hands-on training at our world-class HQ, and a team that’s invested in your growth. Surface Experts is redefining the service industry with a fast-growing, in-demand solution that restores—not replaces—damaged surfaces across commercial properties and homes.
NewBusiness Development Intern: Build Relationships & Growth Mr and Mrs RestoreBusiness Development Intern: Build Relationships & GrowthNaples, FLExcellent communication and organizational skills are essential, but no prior restoration experience is required.#J-18808-Ljbffr. The ideal candidate will engage with property managers and local businesses, helping to promote services.
Director of Business Development-Home Health UnitedHealth Group IncDirector of Business Development-Home HealthFort Myers, FL$93,936–$140,904 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve.
NewSales & Business Development Assistant Mr. & Mrs. RestoreSales & Business Development AssistantNaples, FLRestore servicesLeave marketing materials and contact informationBuild relationships with property managers and leasing officesNetworking & OutreachAttend local business events or chamber meetingsConnect with real estate officesVisit construction companies and maintenance teamsLead GenerationIdentify buildings and businesses that may need restoration servicesCollect contact information for decision makersSchedule meetings for the ownerSocial Presence (Optional)Help record short videos of projectsShare company updates on LinkedIn / InstagramPromote company brand locallyIdeal CandidatePerfect for students from:Florida Gulf Coast University (FGCU)Hodges UniversityNaples community collegesTraitsFriendly and confident, Good communicator, Organized, Comfortable meeting new people, Interest in sales or entrepreneurship, No restoration experience required. We specialize in: Water damage mitigation, Mold remediation, Fire and smoke damage restoration, Biohazard and sewage cleanup and Emergency restoration services.
NewBusiness Development Executive, Marketing, LE GartnerBusiness Development Executive, Marketing, LEFort Myers, FLGartner Business Development Executives strategically acquire new clients by cultivating trust‑based relationships with C‑level executives to understand their mission‑critical priorities, then uncovering opportunities to deliver client‑value through the lens of the industry in which they operate. Gartner Business Developers own and drive the full sales cycle, from identifying prospects to closure, and then transition new clients to the account management team for ongoing value delivery.
NewBusiness Development Sales Engineer Wire Experts GroupBusiness Development Sales EngineerNaples, FLJob Title: Business Development EngineerDepartment: Sales/Business DevelopmentReports To: Director of SalesEmployment Type: Full Time | Shift: DayLocation: Naples, FL | FLSA Status: ExemptPelican Wire, a leading custom wire and cable manufacturer, is seeking a technically savvy, growth‑oriented Business Development Engineer to drive profitable growth through new business development and strategic expansion within existing accounts. Key Success MetricsNew business revenue generationExisting account expansionPipeline growth and conversionGross margin performanceQuote conversion rateCustomer retention and strategic account growthCustomer engagement effectivenessCross‑functional project executionEnvironmental RequirementsPrimarily office‑based with regular interaction in manufacturing and customer environments.
Client Services/Business Development - Florida Sachse CareersClient Services/Business Development - FloridaNaples, FloridaFull timeOur commitment to our core values — do the right thing, have passion and enthusiasm, pursue excellence by constantly raising the bar, and do whatever it takes — has earned the trust of clients from national retail chains to private and institutional owners. Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
NewBusiness Development Intern: Build Relationships & Growth Mr. & Mrs. RestoreBusiness Development Intern: Build Relationships & GrowthNaples, FLA local restoration company in Naples seeks a business development intern to enhance visibility and build relationships within the community. This paid internship offers $20/hour, focusing on networking and lead generation to support the company's growth in the area.#J-18808-Ljbffr.
Territory Sales and Business Development Representative Surface Experts Franchising LLCTerritory Sales and Business Development RepresentativeNaples, FLJoin a company on the rise where your success is supported from day one: enjoy the flexibility to own your schedule, a consistent stream of qualified leads, hands-on training at our world-class HQ, and a team thats invested in your growth. Surface Experts is redefining the service industry with a fast-growing, in-demand solution that restoresnot replacesdamaged surfaces across commercial properties and homes.
NewConstruction Business Development Leader ARCO Murray Construction CompanyConstruction Business Development LeaderFort Myers, FLThe ideal candidate will possess a bachelor's degree and strong sales acumen in the A/E/C industry, particularly in multifamily sectors. A rapidly growing construction firm in Fort Myers, FL, is seeking a passionate individual to lead business development efforts.
NewBusiness Development Representative - State Farm Agent Team Member State FarmBusiness Development Representative - State Farm Agent Team MemberBonita Springs, FL$55,000–$70,000 / yearSteve Williams State Farm is looking for a driven Business Development Representative in Bonita Springs, FL who enjoys talking with people, following a process, and creating new business. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies.
Business Development Specialist. Sam Galloway Ford-LincolnBusiness Development Specialist.Fort Myers, FLUse Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients. Strong communication skills (phone and email) and computer and organizational skills are required.
Sam Galloway Lincoln Business Development Specialist Sam Galloway Ford-LincolnSam Galloway Lincoln Business Development SpecialistFT MYERS, FLProactively consult & guide clients to the appropriate next step in the sales process, i.e.vehicle appraisal process, test drives, finance applications and service as well as thorough explanation of vehicles features. Due to continued growth and strong Lincoln sales, we have an immediate opening for a motivated candidate to join our Three time President's Award winning sales team here at Galloway Lincoln in Ft Myers.
Sales Professional and Business Development NaplesSales Professional and Business DevelopmentFort Myers - Naples, FloridaThe Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. We're looking for an energetic, self-motivated salesperson who is passionate about networking, developing, and maintaining strong relationships with referral partners while driving new business opportunities.
Vice President of Business Development NexdineVice President of Business DevelopmentFort Myers, FloridaNEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. The Vice President of Business Development will be responsible for ensuring NEXDINE’s commitments to our clients and customers are met, while seeking out new business opportunities with prospective clients that share a similar vision and values.
NewBusiness Development Officer, Truist Investment Services, Naples, FL Truist Financial CorpBusiness Development Officer, Truist Investment Services, Naples, FLNaples, FLGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Facilitate a direct calling effort on centers of influence within the community and build strong relationships with internal partners to foster new sources of revenue and increase referral activity.
Automotive Business Development Representative Nissan of Fort MyersAutomotive Business Development RepresentativeFort Myers, FloridaAs a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.
NewHospitality Talent Scout & Business Development Recruiter Gecko HospitalityHospitality Talent Scout & Business Development RecruiterFort Myers, FLThis full-desk role involves sourcing and interviewing candidates for management positions, overseeing the recruitment cycle, and driving business development initiatives. Gecko Hospitality Inc is seeking a Corporate Recruiter in Fort Myers, Florida, to connect top hospitality talent with leading employers.
NewAutomotive Business Development Representative Krause Auto GroupAutomotive Business Development RepresentativeFort Myers, FLAnswer inbound customer calls, internet inquiries, and live chat requestsSchedule and confirm sales appointments for the dealership teamRespond quickly and professionally using phone, email, text, and CRM communication toolsProvide customers with initial vehicle and dealership informationAssist customers with basic financing information and next stepsFollow up consistently with leads that are not yet ready to purchase or missed appointmentsMaintain accurate customer records and daily activity within the CRM systemWork closely with sales teams and dealership leadership to improve customer experience and appointment successParticipate in team meetings, training, and process improvement sessionsWhat You BringPrevious customer service, call center, retail, hospitality, or sales experience preferredStrong communication and relationship-building skillsPositive attitude and team-oriented mindsetProfessional, friendly, and confident demeanorComfortable working with computers, CRM systems, email, and texting platformsAbility to multitask and stay organized in a fast-paced environmentStrong work ethic and willingness to learn and growRequirementsValid driver's licenseHigh school diploma or equivalent preferredWhy Krause Auto Group? Business Development Representative (BDC Representative)Customer Service | Career Growth | High-Energy Team EnvironmentKrause Auto GroupBe the First Connection in a Customer's Buying JourneyKrause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team.
NewTechnical Growth Engineer for Business Development Wire Experts GroupTechnical Growth Engineer for Business DevelopmentNaples, FLWire Experts Group, located in Naples, FL, is hiring a Business Development Engineer with a focus on technical sales and relationship management. The ideal candidate will possess a Bachelor's degree in a related field and have over three years of relevant experience.
NewBusiness Development Rep - Off Premise - Liquor J.J. TaylorBusiness Development Rep - Off Premise - LiquorFort Myers, FLBase Salary + Incentive Compensation (commensurate with experience)Monthly and/or Quarterly Bonus Opportunities tied to total revenue and volume growth across liquor, wine, beer, non‑alcoholic beverages, and mixers; achievement of supplier and company sales goals; distribution gains (new items, new accounts, expanded placements); execution of key brand initiatives and promotional programsIncentive Upside: High‑performing representatives have the opportunity to exceed target earnings through strong territory growth and executionAdditional Compensation & Benefits May Include:#J-18808-Ljbffr. The Business Development Representative is responsible for managing and growing a defined sales territory through the execution of a total beverage strategy, selling liquor, wine, beer, non‑alcoholic beverages, and mixers across all assigned accounts.
NewBusiness Development Officer, Truist Investment Services, Naples, FL Truist BankBusiness Development Officer, Truist Investment Services, Naples, FLNaples, FloridaGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. 4. Facilitate a direct calling effort on centers of influence within the community and build strong relationships with internal partners to foster new sources of revenue and increase referral activity.
Business Development Coordinator Fort Myers GenesisBusiness Development CoordinatorFort Myers, FloridaParticipate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management . The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction.