Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. The patient population consists of decompensated heart failure, complex arrhythmias, myocardial infarctions, and post-procedural patients, including structural heart procedures, percutaneous coronary intervention (PCI), electrophysiology procedures, etc.