The Director leads the strategy, governance, operations, service delivery, platform roadmap, architecture, administration, development, integrations, vendor relationships, and continuous improvement for Endpoint Management; Audio Visual and Unified Communications and Collaboration (AV/UCC); Mobility Management; the statewide IT Service Help Desk and Network Operations and Security Center (NOSC) for all state employees; Workstation Support, Management and Deployment; and the State's ServiceNow platform. Assess, prioritize, and implement appropriate automation and generative AI capabilities within ServiceNow to improve service delivery, employee experience, operational efficiency, knowledge management, self-service, workflow automation, and measurable business outcomes, while maintaining appropriate governance, security, privacy, transparency, and human oversight.