Answers telephone and greets staff members, students, parents and other visitors to the office; answers or refers inquiries to appropriate staff members; takes messages as required; assists with filling out forms; answers questions. Required to concentrate on detail and be precise; experiences frequent interruptions; may be required to deal with, and defuse, if appropriate, difficult and sensitive situations and/or people; may be required to lift and carry up to 20 pounds, bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile.