Contact Center Quality Analyst Lead IntegralContact Center Quality Analyst LeadTysons Corner, Virginia$105,000–$120,000 / yearFull timeThe ideal candidate will have a keen eye for detail, strong analytical skills, have the ability to see the big picture, identify trends found in data coming from multiple sources, be forward leaning, have a passion for continuous improvement, be flexible, and have strong communication and presentation skills. You will work with the team to make adjustments, when the analysis reveals shortcomings, to the training of agents and developing any learning aids to assist the workforce and improve their customer service and meet set metric goals.
vsoft@test Contact Center Systems Engineer (ACD / Telephony) V-Soft Consulting Group, Incvsoft@test Contact Center Systems Engineer (ACD / Telephony)Washington, DCThis role demands a hands-on technical specialist with deep expertise in ACD platforms—specifically Avaya—alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and cross-channel integrations (CTI, WFM, chat, and SMS). Randstad is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations.
Contact Center Manager, Client Services Titan Technologies CareerContact Center Manager, Client ServicesRockville, MarylandTitan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.
Deputy Service Center Manager CACI International IncDeputy Service Center ManagerReston, VA$70,800–$148,600 / yearResponsibilities: Assists in overseeing total management of the Service Center including Service Desk, Desktop Support, incident/service request management, ticket escalation, communications, notifications, and knowledge management to ensure 24/7/365 operational continuity for 40,000+ users across 350+ worldwide facilities. Supports Tier 0, Tier I, and Tier II support operations through the Consular Affairs Service Desk (CASD) utilizing modernized incident management tools to track, prioritize, escalate, and resolve incidents, problems, and service requests via multiple channels (email, phone, chat, walk-in, automated reporting).
UC CONTACT CENTER TEAM LEAD Sinai Hospital of BaltimoreUC CONTACT CENTER TEAM LEADBaltimore, MDSupport: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Position Summary: Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, training, quality assurance and managing the staff to call volume ratio.
Data Center Critical Facilities Engineer Equinix, Inc.Data Center Critical Facilities EngineerAshburn, VASupports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.
Parking Service Center Operator JBG SMITH PropertiesParking Service Center OperatorArlington, VA$22–$25 / hourJBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Our creativity and scale enable us to be more than owners-we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
Finish Line Macy''''s Store Associate - Bowie Town Center, Bowie, MD JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Bowie Town Center, Bowie, MDBowie, MD$15.30–$15.80 / hourSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Patient Access Coordinator West End Orthopaedic Clinic IncPatient Access CoordinatorVA$16.06–$24.09 / hourWith more than 159 physicians in over 35 locations-including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads-OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Primary Functions and Responsibilities: Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner.
Finish Line Macy''''s Store Associate - Springfield Town Center, Springfiled, VA JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Springfield Town Center, Springfiled, VASpringfield, VASales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Store Management - St. Charles Town Center, Waldorf, MD JD Sports Fashion PlcStore Management - St. Charles Town Center, Waldorf, MDWaldorf, MDJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Associate - Dulles Town Center, Sterling, VA JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Dulles Town Center, Sterling, VAVASales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
JD Associate - Tyson''''s Corner Center, McLean, VA JD Sports Fashion PlcJD Associate - Tyson''''s Corner Center, McLean, VAMcLean, VASales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
JD Store Management - Bowie Town Center, Bowie, MD JD Sports Fashion PlcJD Store Management - Bowie Town Center, Bowie, MDBowie, MDJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Springfield Town Center, Springfiled, VA JD Sports Fashion PlcFinish Line Macy''''s Store Management - Springfield Town Center, Springfiled, VASpringfield, VAJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Store Management - Springfield Center, Springfield, VA JD Sports Fashion PlcStore Management - Springfield Center, Springfield, VASpringfield, VAJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Store Associate - Dulles Town Center, Dulles, VA JD Sports Fashion PlcStore Associate - Dulles Town Center, Dulles, VAVASales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Finish Line Macy''''s Store Associate - Metro Center, Washington, DC JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Metro Center, Washington, DCWashington, DCSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Store Associate - St. Charles Town Center, Waldorf, MD JD Sports Fashion PlcStore Associate - St. Charles Town Center, Waldorf, MDWaldorf, MDSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
On Call Archaeological/Cultural Resource Technician Langan Engineering & Environmental Services IncOn Call Archaeological/Cultural Resource TechnicianArlington, VA$22–$35 / hourre-certification preferred; 3+ years' prior related experience preferred; Familiarity with GIS and AutoCAD preferred; Proficiency in Microsoft Excel, Adobe, Nuance, Word and SharePoint preferred; Strong attention to detail and ability to take direction well; Ability to multi-task effectively; Excellent analytical and judgment capabilities; Ability to work well individually and within groups; Committed to working within and contributing to the team assigned; Strong written and verbal communication skills; Valid driver's license in good standing; Ability to travel to various job sites and spend most, if not all the workday on-site, as required; and. Perform cultural resource recordation and documentation; Conduct subsurface absence/presence testing; Conduct data recovery excavations; Perform construction monitoring to ensure compliance with agency mitigation measures and ensure appropriate response and treatment of cultural resources, as necessary; Conduct records searches at CHRIS information Centers; Conduct laboratory analysis, catalog, and organize cultural resource artifacts; Prepare technical report sections; Complete work logs in a timely and accurate manner; Assemble and maintain field equipment and systems; inspect equipment and troubleshoot as necessary; and.