Director, Contact Center Technology Zelis Healthcare, Inc.Director, Contact Center TechnologyBoston, MA$153,000–$193,800 / yearThis leader will own the full Contact Center as a Service platform landscape, including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer and employee experience technologies. The ideal candidate is a hands-on strategic leader with deep CCaaS experience, strong telephony knowledge, excellent business partnership skills, and a proven ability to build and lead high-performing technology teams.
Contact Center Operator ASGContact Center OperatorBoston, MassachusettsObtain client information by answering telephone calls, chats, emails, and other customer service communication channels; interviewing clients; verifying information. ( ASG ) is a full-service multicultural marketing agency that focuses on helping all communities gain access to critical information and resources.
Restoration Center Nurse Manager VinfenRestoration Center Nurse ManagerLowell, Massachusetts$110,000–$135,000 / yearFull timeThe Nurse Manager is an integral part of the development and management of a model designed to support individuals in the community, reduce emergency room usage for behavioral health crises, increase flexibility of service delivery, provide seamless access to outpatient, urgent and crisis interventions, psychopharmacology, Medication Assisted Treatment (MAT) and increased use of social supports and community-based staff. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.
Product Manager - Global Employer Services Technology Center Deloitte Touche Tohmatsu LtdProduct Manager - Global Employer Services Technology CenterBoston, MA$135,675–$184,500 / yearProven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week. Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions.
Senior Product Manager (Contact Center Strategy) Lendbuzz Funding LLCSenior Product Manager (Contact Center Strategy)Boston, MALendbuzz is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. Optimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as well as payment outcomes.
Traveling Test Center Manager Prometric IncTraveling Test Center ManagerBurlington, MAPrometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
311 Contact Center-Quality Analyst City of Somerville311 Contact Center-Quality AnalystSomerville, MA$75,000–$78,000 / yearAbility: Demonstrated ability in the setup and/or execution of employee performance improvements; ability to work independently and under pressure; ability to maintain, manage, and organize complex data sets; ability to clearly articulate this information in verbal, written and visual presentations; ability to handle problems effectively in response to day-to-day crises; ability coordinate events; ability to train and coach others on best practices in customer service; ability to operate a computer; ability to deal appropriately with all customers, internal and external. Education and Experience: High School diploma and five or more (5+) years' experience in a high-volume, versatile customer service environment; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
NewTesting Center Coordinator Talent Software Services, Inc.Testing Center CoordinatorCambridge, MA$20–$25 / hourCoordinate the scheduling and administration of exams given through the Testing Center, including gathering and organizing exam materials and instructions from faculty, scheduling with students and proctors, coordinating equipment maintenance and updates with the Assistive Technology Center, reserving space, and overseeing communication about testing services to students and faculty. This role supports the day-to-day operations of the testing center including receptionist duties, communication, space assignment, exam scheduling, exam packet preparation, and ordering supplies.
NewSupply Chain Planner – Data Center Programs Hendricks Regional HealthSupply Chain Planner – Data Center ProgramsNorth Andover, MA$23.90–$33.25 / hourThe Planner owns relationships with a defined group of suppliers—including Data Center–specific vendors representing approximately $50M in spend—ensuring supply continuity and on-time delivery performance to meet business commitments. This role ensures alignment between demand, supply, and supplier commitments by managing purchase orders, monitoring material availability, and supporting daily supply chain operations.
NewFAS Testing Center Specialist Talent Software Services, Inc.FAS Testing Center SpecialistCambridge, MA$20–$25 / hourThe Specialist provides coverage for essential functions to support the day-to-day operations of the testing center including handling front desk and check-in desk responsibilities and providing customer service to students and staff, space assignments, exam scheduling, exam packet preparation, proctoring exams, and related duties as required. The Specialist will serve as the primary point of coordination for students with higher-need and complex testing accommodations, working collaboratively with campus partners to ensure appropriate planning, communication, and support.
Contact Center Transformation - Senior Manager PwCContact Center Transformation - Senior ManagerBoston, MA$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success.
Contact Center Transformation - Senior Associate PricewaterhouseCoopers LLPContact Center Transformation - Senior AssociateBoston, MA$77,000–$202,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
Access Center Coordinator - EHS Access and Command - Full Time SolutionHealthAccess Center Coordinator - EHS Access and Command - Full TimeManchester, New HampshireOur Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.
Supply Chain Planner - Data Center Programs Watts Water Technologies IncSupply Chain Planner - Data Center ProgramsNorth Andover, MA$23.90–$33.25 / hourThe Planner manages a defined group of suppliers, including Data Center-specific suppliers representing approximately $50M spend and is responsible for maintaining supply continuity and supporting delivery commitments. This role ensures alignment between demand, supply, and supplier commitments by managing purchase orders, monitoring material availability, and supporting day-to-day supply chain execution.
Supply Chain Planner – Data Center Programs Watts Water Technologies IncSupply Chain Planner – Data Center ProgramsNorth Andover, MA$23.90–$33.25 / hourThe Planner owns relationships with a defined group of suppliers—including Data Center–specific vendors representing approximately $50M in spend—ensuring supply continuity and on-time delivery performance to meet business commitments. This role ensures alignment between demand, supply, and supplier commitments by managing purchase orders, monitoring material availability, and supporting daily supply chain operations.
Building Engineer, Critical Data Centers Newmark Group IncBuilding Engineer, Critical Data CentersBoston, MAMonitor the operations and make customer approved adjustments of chilled water systems, heat exchangers, CRAC Units, HVAC, electrical systems, emergency back-up systems, hot water systems, pumps, valves, filters and other mechanical and electrical equipment. Read, comprehend and work from complex technical information (i.e. blueprints, sketches, building plans and schematics) pertaining to electrical and mechanical systems that serve the data centers.
Chief Engineer, Critical Data Centers Newmark Group IncChief Engineer, Critical Data CentersBoston, MAMonitor the operations and make customer approved adjustments of chilled water systems, heat exchangers, CRAC Units, HVAC, electrical systems, emergency back-up systems, hot water systems, pumps, valves, filters and other mechanical and electrical equipment. Read, comprehend and work from complex technical information (i.e. blueprints, sketches, building plans and schematics) pertaining to electrical and mechanical systems that serve the data centers.
Lead Engineer, Critical Data Centers Newmark Group IncLead Engineer, Critical Data CentersBoston, MAMonitor the operations and make customer approved adjustments of chilled water systems, heat exchangers, CRAC Units, HVAC, electrical systems, emergency back-up systems, hot water systems, pumps, valves, filters and other mechanical and electrical equipment. Read, comprehend and work from complex technical information (i.e. blueprints, sketches, building plans and schematics) pertaining to electrical and mechanical systems that serve the data centers.
NewNW Contact Center Representative (FT) F H CANN & ASSOCIATES INCNW Contact Center Representative (FT)North Andover, MAFull timeResearch and resolve customer questions and issues using online tools and systemsOperate multiple applications, databases, and computer programsAssist customers with setting up payment arrangements, budget billing and processing paymentsGuide customers in setting up and accessing their online accounts. Company Overview FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions.
Patient Care Representative - Phone Center MFM HealthPatient Care Representative - Phone CenterMiddleton, MA$19–$22 / hourWe pride ourselves on ourcommitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-sitespecialty teams and ancillary services. Patient Care Representative - Phone Center MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center.