Columbia Call Center Jobs Overview
Call center agents play an important supporting role in the success of a business by ensuring that customers are satisfied. Without a call center, customers wouldn't know who to turn to when a problem arises with the product or service they've purchased. Call center jobs are open to job seekers who come from a multitude of backgrounds and work histories. Agents not only help to solve customers' issues, but they also lend a sympathetic ear and provide customers with a positive experience so that they'll come back to the brand again and again.
Jobs at call centers are ideal for people who are just getting started in their career or who want to learn more about a company's products or services. Agents handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist callers with inquiries or complaints. As a call center agent, you'll speak with customers, listen to their needs, clarify information, and offer possible solutions. You may also have opportunities to upsell the company's products and services, and build strong relationships with customers.
You can expand your search for administrative jobs by checking out these similar positions:
About Working in Columbia, South Carolina
Columbia is centrally located in South Carolina and is known as the "Soda City." But, contrary to what you might think, that doesn’t mean the city produces a ton of pop—it’s just a reference to the city’s abbreviated name—Cola. So, what does Soda City have to offer to people looking for Columbia jobs? The city has a thriving arts and culture scene where you can catch a live performance or art film just about every day of the year. Columbia also has more than its fair share of museum, including the Columbia Museum of Art and South Carolina State Museum.
The downtown area is packed with art galleries, antique shops, boutiques, live music venues, coffee shops, and restaurants. The soul food here is a must-try if you're looking for a real Columbia dining experience, but the city also offers brunch, desserts, and vegan cuisine.
When compared with similarly sized cities, Columbia has a healthy job market index score. Additionally, Columbia's unemployment rate and cost of living fall below the national average. If you can't find the job you're looking for here, don't worry. There are more opportunities in Florence, Charleston, and Greenville.
Update Your Columbia Call Center Resume
Ready to put your resume together? Monster can help. We offer a sample call center resume to help you organize your relevant experience and skills into a simple, clean format. To really impress potential employers, consider including a cover letter with your application. Read through our sample cover letters and then take a look at our collection of cover letter articles—they can help you to express your thoughts about what qualities and experience you’ll bring to the position.
How Much Do Call Center Jobs Pay in Columbia, South Carolina?
Got money on your mind? You should! Make sure you’re getting paid what you’re worth. Our Salary Tools can help you understand what you can expect to make in call center jobs in Columbia, South Carolina, as well as the skills that can boost your value and what the next steps in your career might be. Right now, the median call center representative pay in Columbia is $27,497 per year, which is 11% lower than the national average.
Find Your Next Columbia Call Center Job. Monster Can Help Get You Started
Are you prepared for a career in a call center? If so, set up your profile on Monster for free and begin clicking on those call center jobs. When you sign up with us, you’ll receive custom job alerts and expert advice on how to negotiate your salary in Columbia, how to nail your job interview, and more.