TSS - Call Center Supervisor PenskeTSS - Call Center SupervisorReading, PAFull timep>-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA) St. Luke's Health Network, Inc.Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)Allentown, PARemoteFull timeManages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Clinical Triage Specialist, LPN - Gen Surg, Wt Mgmt, ENT - Access Center St. Luke's Health Network, Inc.Clinical Triage Specialist, LPN - Gen Surg, Wt Mgmt, ENT - Access CenterAllentown, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS), LPN - Access Center will compassionately deliver an exceptional patient experience providing the first level of clinical triage resources to patients.
Supervisor, Clinical Triage- Access Center (Endo/Neph/Onc/Pall) St. Luke's Health Network, Inc.Supervisor, Clinical Triage- Access Center (Endo/Neph/Onc/Pall)Allentown, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently.
Outside Sales Representative Sunbelt RentalsOutside Sales RepresentativeSouthampton, PA$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Customer Care Call Center Supervisor Firstrust BankCustomer Care Call Center SupervisorPAThis role ensures consistent service delivery, operational efficiency, and a world-class customer experience through effective workflow management, quality monitoring, KPI oversight, real-time floor support ("quarterbacking"), and ongoing coaching and development. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.
Inbound Customer Service Call Center - Hybrid *Bilingual in Spanish Required* First Commonwealth Federal Credit UnionInbound Customer Service Call Center - Hybrid *Bilingual in Spanish Required*Allentown FC, PAFull timeAs our Member Experience Associate – Inbound, you will be accountable for effective servicing of our members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures. • Establish, maintain, grow and display excellent member service and telephone skills, including active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone), product knowledge, personal accountability, and other skills identified by management.
Call Center Customer Service Integrity Staffing SolutionsCall Center Customer ServiceBlue Bell, PA$18–$18.50 / hourFrom free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled. Join our team and enjoy a year-round opportunity with room for growth within a reputable organization while making a positive impact on customer experiences.
Call Center Scheduling Specialist Vertical Screen Inc.Call Center Scheduling SpecialistWarminster, PennsylvaniaFull timeWith our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. Job Description: The Occupational Health Services Researcher supports our clients’ applicants by handling incoming calls regarding drug screens and other health services.
2nd Shift Call Center Agent - Drug Testing Team Vertical Screen Inc.2nd Shift Call Center Agent - Drug Testing TeamWarminster, PennsylvaniaFull timeWith our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. Job Description: The Occupational Health Services Researcher supports our clients’ applicants by handling incoming calls regarding drug screens and other health services.
Overnight Call Center Rep - Drug Testing Team Vertical Screen Inc.Overnight Call Center Rep - Drug Testing TeamWarminster, PennsylvaniaFull timeWith our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. Job Description: The Occupational Health Services Researcher supports our clients’ applicants by handling incoming calls regarding drug screens and other health services.
NewService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMedService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Jacksonville, PennsylvaniaRemoteHe/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions.
NewCall Center Representative AmmegaCall Center RepresentativeReading, PAUtilize telephone sales and support skills to create interest and offer value-added products and services to customers. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
NewBilingual Call Center Representative FieldprintBilingual Call Center RepresentativeWarminster, PennsylvaniaFull timeWe provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies. Job Description: Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
Call Center Sales Agent (Base Pay + Bonus + Benefits) Ideal Concepts IncCall Center Sales Agent (Base Pay + Bonus + Benefits)Allentown, PA$2–$3 / hourToday Ideal Concepts is established with over 100 carrier partners in 50 states selling Health, Medicare, Life, Property& Casualty as well as suit of supplemental insurance products. 50000 Fastest growing companies in America and 4 consecutive years on the local accolade of Lehigh Valley Business Fastest Growing Companies.
Call Center Agent Morris Insurance AgencyCall Center AgentAllentown, PennsylvaniaRemoteMajor Responsibilities: Answering incoming calls and responding to customer inquiries Making outbound calls to follow up on customer requests Providing information about products and services Resolving customer complaints and issues Documenting all interactions in the call center software . Qualifications: High school diploma or equivalent Previous experience in a customer service role preferred Excellent communication skills, both verbal and written Ability to work independently and as part of a team Proficiency in Microsoft Office and call center software .
Call Center Representative SchuylkillCall Center RepresentativeAllentown, PennsylvaniaFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Customer Service Representative I - Workers'''' Compensation Call Center CorVel CorpCustomer Service Representative I - Workers'''' Compensation Call CenterNorristown, PARemote$13.94–$21.48 / hourPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. ABOUT CORVEL: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries.
Call Center Pharmacy Technician Cencora IncCall Center Pharmacy TechnicianReading, PAThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
Call Center Representative Essig Plumbing & HeatingCall Center RepresentativeReading, PennsylvaniaEssig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team.
Customer Service Representative I - Workers' Compensation Call Center CorVel Enterprise Claims, Inc.Customer Service Representative I - Workers' Compensation Call CenterNorristown, PARemote$13.94–$21.48 / hourPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. The Customer Service Representative plays a vital role in supporting the Workers’ Compensation department by managing inbound and outbound calls and providing exceptional service to claimants and internal teams.
Regionalized Call Center Triage LPN Valley Health Partners Community Health CenterRegionalized Call Center Triage LPNAllentown, PATriages incoming calls in an ambulatory setting from patients, makes clinical decisions based on protocols, and communicates with supporting clinical manager, and providers. Actively demonstrates a working knowledge of nursing theory, techniques, principles, and practice in order to holistically care for the patient.
Regionalized Call Center Triage LPN Valley Health PartnersRegionalized Call Center Triage LPNAllentown, PennsylvaniaTriages incoming calls in an ambulatory setting from patients, makes clinical decisions based on protocols, and communicates with supporting clinical manager, and providers. Actively demonstrates a working knowledge of nursing theory, techniques, principles, and practice in order to holistically care for the patient.
Call Center Analyst HTSS, Inc.Call Center AnalystAllentown, PAIn this role, youll turn operational data into meaningful insights that drive performance, improve customer experience, and support critical business decisions. This is a great opportunity for someone who enjoys digging into data, building reports, and collaborating across teams to make a real impact.
Sales Executive - Remote Call Center ReminderMediaSales Executive - Remote Call CenterAllentown, PennsylvaniaRemote$65,000–$125,000The position provides extraordinary first-year earnings potential for the right individuals, working in a fun, highly competitive organization that’s been recognized as a top place to work (philly.com), one of the nation's fastest growing companies (Inc 5000), and an A+ rating by the Better Business Bureau. ReminderMedia is a leading marketing services provider that has helped over 100K small businesses grow their client base through a powerful suite of digital and direct-mail marketing tools.
Call Center Representative Cardiovascular LogisticsCall Center RepresentativeNorristown, PAPart timeRecords and communicates all messages in an accurate, concise, and timely manner, using appropriate medical terminology and abbreviations, and appropriate EMR workflows for "phone notes". Cardiology Consultants of Philadelphia (CCP) is a professional medical organization committed to the healing mission of Medicine and is part of a national cardiology platform, Cardiovascular Logistics (CVL).
Patient Coordinator - Call Center, Medical Office Center for Urologic Care of Berks CountyPatient Coordinator - Call Center, Medical OfficeWyomissing, PennsylvaniaOur Patient Coordinators work as a team greeting our patients warmly, getting them where they need to be for their visit, sending them off with a compassionate farewell, and reaching out to them via phone to schedule their return visit, all while respecting each patient's time. They are responsible for administrative tasks, like ensuring patient records are up to date, scheduling appointments and next steps for patients as well as collecting co-pays and authorizations for ongoing healthcare services.
NewCustomer Care Center Representative Univest Financial CorporationCustomer Care Center RepresentativeKulpsville, PennsylvaniaThis full-time opportunity includes paid training in our Kulpsville, PA training center, with a hybrid work environment available after the 4–6 month training period, along with incentives, competitive pay, great benefits, and a supportive work environment. Our Customer Care Professionals provide exceptional service by phone, email, and chat while building trusted relationships and helping customers find solutions that support their financial well-being.
NewRegistered Nurse (RN) On Call Weekend Nights - Hospice $10,000 Sign on Bonus SchuylkillRegistered Nurse (RN) On Call Weekend Nights - Hospice $10,000 Sign on BonusAllentown, PennsylvaniaProvides educational opportunities for patients, families, and clinical staff focusing on end-of-life issues, palliative care, advance directives, pain management, symptom control, home care, hospice, and discharge planning. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety.
Registered Nurse (RN) On Call - Home Care - SE Berks, Bucks, and Montgomery Counties $15,000 Sign On Bonus SchuylkillRegistered Nurse (RN) On Call - Home Care - SE Berks, Bucks, and Montgomery Counties $15,000 Sign On BonusAllentown, PennsylvaniaProvides educational opportunities for patients, families, and clinical staff focusing on end-of-life issues, palliative care, advance directives, pain management, symptom control, home care, hospice, and discharge planning. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety.
Contact Center Advisor - Downtown Reading, PA Visions Federal Credit UnionContact Center Advisor - Downtown Reading, PAReading, PennsylvaniaThis includes, but is not limited to, cross selling of credit union products and services, minimizing member wait times, providing superior credit union services to members in a professional and efficient manner, maintaining high levels of member satisfaction and service quality, and expanding credit union member base by using effective sales techniques. Position Overview: As a Contact Center Advisor, you will be responsible for interacting with current and prospective members through use of Contact Center inbound/outbound telephone delivery channels with a goal of establishing, building and/or enhancing business relationships.
Contact Center Analytics Developer Ascensus LLCContact Center Analytics DeveloperPAContact Center Analytics Domain Knowledge: Understanding of contact center operations and measures (call drivers, repeat contacts, handle time, transfers/escalations, quality, sentiment) and how analytics supports cost-to-serve and CX outcomes. In this role, you will build and maintain the categories, rules, phrase libraries, workspaces, dashboards, and reporting structures that help the business better understand customer interactions and identify operational improvement opportunities.
Financial Center Supervisor Fulton BankFinancial Center SupervisorEaston, Pennsylvania$24.81–$41.35 / hourResponsibilities: Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes. Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team.
Financial Center Supervisor Fulton Financial CorpFinancial Center SupervisorAllentown, PA$24.81–$41.35 / hourDrive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes. Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team.
Security Operations Center Operator GardaWorld Security Services U.S.Security Operations Center OperatorHazle Township, PAIn our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
Certified Pharmacy Technician Fulfillment Center Walgreen CoCertified Pharmacy Technician Fulfillment CenterAllentown, PA$19.50–$26 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back or forward or stop buttons, and filling out forms online.
Recruiting Supervisor-Driver Hiring Center Penske CorporationRecruiting Supervisor-Driver Hiring CenterReading, PAWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Serve as a Penske staffing process and systems subject matter expert for contact center technologies including hardware, call routing applications (NICE), telephony systems, Salesforce.com, CRM and marketing tools, and recruiting system Oracle Enterprise.
Patient Engagement Partner, Access Center, Remote Position (Local to NJ/PA) St. Luke’s University Health NetworkPatient Engagement Partner, Access Center, Remote Position (Local to NJ/PA)Allentown, PennsylvaniaRemoteManages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Service Center Clerical Support-Casl Ward Trucking, LLCService Center Clerical Support-CaslEaston, PAAll linehaul driver envelopes are to include: trailer number, Pro number of one shipment on the trailer, road driver’s name, tractor number, seal number, weight, driving (route) instructions and any hazardous placards that may be required (if applicable). Direct calls on O S & D issues from customers and / or P & D drivers to the service center’s O S & D Specialist or assigned back up person using guidelines provided by Customer Service Manager.
Clinical Triage Specialist, LPN - Gen Surg, Wt Mgmt, ENT - Access Center St. Luke’s University Health NetworkClinical Triage Specialist, LPN - Gen Surg, Wt Mgmt, ENT - Access CenterAllentown, PennsylvaniaIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS), LPN - Access Center will compassionately deliver an exceptional patient experience providing the first level of clinical triage resources to patients.
Supervisor, Clinical Triage- Access Center (Endo/Neph/Onc/Pall) St. Luke's University Health NetworkSupervisor, Clinical Triage- Access Center (Endo/Neph/Onc/Pall)Allentown, PAIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently.
NewCardiovascular Disease Specialist - Houston Medical Center, TX Merck & Co IncCardiovascular Disease Specialist - Houston Medical Center, TXNorth Wales, PA$79,200–$124,700 / yearRequired Skills: Account Management, Customer Needs Assessments, Customer Relationship Management (CRM), Health Economics, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Sales Training, Self Motivation. S2 Level: Bachelor's degree (BA/BS), or High school diploma or equivalent with 3+ years Sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.
Service Center Clerical Support-Casl Ward Transport & Logistics Corp.Service Center Clerical Support-CaslAllentown, PAJob Title: Service Center Clerical Support-Casl Advertising Title: Req #: 12570 Company: Ward Trucking, LLC Job Code: SVCCTRCS Location: Allentown Employment Status: Casual City: Easton Area of Interest: Administrative Support State: PA Rate of Pay: $17.50 per hour. All linehaul driver envelopes are to include: trailer number, Pro number of one shipment on the trailer, road driver's name, tractor number, seal number, weight, driving (route) instructions and any hazardous placards that may be required (if applicable).
Sales Associate - Center Valley FGG SpasSales Associate - Center ValleyCenter Valley, PennsylvaniaEnjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp.
ESSA Bank, Contact Center Agent CNB Financial CorpESSA Bank, Contact Center AgentStroudsburg, PABuilds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect: Demonstrate respect by actively listening, communicating with courtesy, and ensuring every client feels valued throughout their experience. Prior experience or the ability to learn core transaction system, including eBanking, various software/hardware, contact center chat/email technology, debit card system, statement processing system, and any other computer programs pertinent to performing job duties.
Sales Associate - Center Valley Hand & Stone - 2960 Center Valley Pwky - Center Valley, PASales Associate - Center ValleyCenter Valley, PA$2–$4 / hourEnjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Hand & Stone Center Valley located at 2960 Center Valley Pkwy Suite 726, Center Valley, PA 18034 is seeking sales professionals to join our team.
NewContact Center Team Leader, FPRS (Hybrid) The Guardian Life Insurance Company of AmericaContact Center Team Leader, FPRS (Hybrid)Bethlehem, PA$68,970–$113,310 / yearThis preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian's jobs website (Careers at Guardian at https://www.guardianlife.com/careers Your contributions will be critical in driving colleagues to reach the highest level of service excellence, colleague engagement, continuous improvement of operational processes and self-service offerings, while adhering to compliance and security requirements.
NewBDC (Business Development Center) Manager Scott CarsBDC (Business Development Center) ManagerAllentown, PennsylvaniaThis role is responsible for managing all inbound and outbound customer communications, driving appointment setting, and increasing showroom traffic and sales conversions. Monitor and track key performance indicators (KPIs) such as response time, appointment set rate, show rate, and sales conversion.
NewPharmacy Technician Fulfillment Center Walgreen CoPharmacy Technician Fulfillment CenterAllentown, PA$18.50–$24.65 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Lead IT Support Specialist, Fulfillment Center Walgreen CoLead IT Support Specialist, Fulfillment CenterAllentown, PA$20.45–$30 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).