police, ambulance, fire department, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons; • Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity such as property damage and theft, presence of unauthorized persons, or other unusual occurrences; • Follow alarm procedures and address disturbances in a safe manner, calling proper authorities if necessary; • Follow communication protocols to inform appropriate Center staff/departments regarding emergency issues, including after-hours Facilities maintenance; • Assist with the coordination of case management, housing and other onsite service staff on behalf of residents that need after-hours monitoring, follow-up, or assistance; • Gain understanding of resident-specific personal and medical needs to best support residents and create appropriate relationships which promote the resident’s case plan; • Participate in staff meetings, planning meetings and other meetings as needed; • Other duties as assigned; JOB QUALIFICATIONS AND EXPERIENCE: • Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people; • A passion for the Center’s work and its mission to make the world a better place for LGBTQ people; • 1-2 years of experience in related field, specifically working with youth experiencing homelessness/housing instability, foster youth, and/or mental illness, low-income, or individuals experiencing homelessness; • Experience with substance abuse case management and crisis intervention; • Knowledge of housing-first, harm-reduction, trauma-informed care principles; • Effective problem-solving skills and ability to multi-task; • Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills; • Self-motivated, energetic, flexible and the ability to work in a team environment; • Available to work schedules which include evenings, overnight, weekends, and holidays; • Bilingual skills, a plus (English/Spanish fluency preferred, American Sign Language fluency, a plus); • Access to reliable transportation and the ability to be insured; • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. ESSENTIAL FUNCTIONS: • Follow a framework of care goals and department protocols to ensure member and resident safety, provide crisis intervention and de-escalation along a spectrum of intervention techniques; • Implement philosophy-of-care, house rules, including housing-first, harm-reduction and trauma-informed care principles; • Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information; • Monitor resident access, including appropriate entry and departure, and oversee residential spaces to safeguard resident care; • Assist with the mediation of conflicts that arise and attempt to de-escalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules; • Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces; • Assist with the coordination of onsite evening/weekend events and social activities for member/resident engagement; • Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others; • Contact emergency services (e.g.