681 Results for

Call Center Jobs in Maryland City, MD

Jobs

Washington, DC

$190,000–$235,000 / year

A mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

7 days ago

Annapolis, MD

As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

30+ days ago

Crofton, MD

30+ days ago

Towson, MD

p>Join the Vituity Team.Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners.

The area is home to landmarks like the Hampton National Historic Site, a stunning preserved estate, and Towson University, which brings a youthful energy and cultural events to the community.

3 days ago

Baltimore, MD

$96,000–$115,200 / year

The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. Data modeling experience to design, develop, and maintain GraphQL APIs and Data Solutions using RDBMS like Aurora, Postgres, and in-memory data stores like Amazon Memory DB and Redis, ensuring optimal performance, data integrity, availability and scalability.

7 days ago

Baltimore, MD

Offers the following Loan Protection products to every qualified member: Credit Life & Disability, Guaranteed Asset Protection (GAP), Extended Warranty Protection (EWP) and TruStage Auto Insurance • Ability to control calls with regards to time management • Accurately track daily work efforts • Perform other duties as assigned. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers and help our community be a better place to live.

30+ days ago

$18–$23 / hour

p>Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship.

12 days ago

Annapolis Junction, MD

Full time

In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.

17 days ago

Columbia, MD

As a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensure their needs are met in a manner that reflects positively on the company. A business will live and die based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest.

30+ days ago

North Englewood, MD

$19.57–$19.57 / hour
Temporary

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

27 days ago

Rockville, Maryland

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DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative.

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers!

3 days ago

Washington, DC

$82,550–$149,225 / year

p>For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

3 days ago

$40,736–$82,007 / year

Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.

24 days ago

Lanham, Maryland

Remote

Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm.

3 days ago

Bethesda, MD

In this role, you'll be responsible for running the day-to-day IT support operation and leading the staff who handle user requests in the administration of telephone support and related services across all institutes of the NIH research community ensuring flawless, life-critical communication every hour of every day.

Run the day-to-day IT support operations of the NIH Call Center, ensuring seamless administration of telephone support and related services across all NIH institutes.

30+ days ago

Ellicott City, Maryland

We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

18 days ago

Bethesda, MD

In this role, you'll serve as the frontline supervisor and technical escalation point for IT support operations—ensuring your team delivers accurate, timely, and protocol-driven service across every shift.

Are you an experienced call center professional ready to step into a leadership role where your expertise directly supports life-critical communications?

30+ days ago

Washington DC, District of Columbia

June 25, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The On-Site Call Center Operations Manager provides oversight of all Call Center services, serving as an escalation point for specified cases and staff concerns.

4 days ago

Washington, DC

$52,000–$94,000 / year

Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution. This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide.

30+ days ago

Washington, DC

$52,000–$94,000 / year

This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.

20 days ago

Falls Church, VA

Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Monitors call center (Real Time) metrics (call times, volume, wait times, scheduling accuracy, customer satisfaction) and takes corrective actions as needed.

30 days ago

McLean, VA

Remote

$3–$5 / hour

This may involve processing Move-Ins, Move-Outs, submitting resident refunds, submitting Friends & Family requests, monitoring APIM activity, collecting supporting paperwork, and having an in-depth knowledge of the billing process so that the Resident Billing Call Center Agent can serve as the Resident Billing subject matter expert (SME) and examine supporting documentation and determine if it's sufficient for processing. Account research and documentation: When necessary, work with community leaders to collect & maintain paperwork electronically, ensure paperwork is accurate and complete to comply with internal audit controls, access billing systems to review resident accounts as necessary, research and explain charges, process payment information and document call details accurately.

24 days ago

Springfield, VA

$20–$22 / hour

p>Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience delivering trusted home comfort solutions to customers nationwide.

We are expanding our Inside Sales team and hiring motivated Phone Sales Specialists / Rehash Representatives to close sales from company-provided warm leads.

5 days ago

Baltimore, MD

$20–$21.59 / hour

p>At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.

24 days ago

Bethesda, MD

In this role, you'll serve as the first point of contact for incoming communications managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD.

30+ days ago

Bethesda, MD

In this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

30+ days ago

Lanham, MD

Remote

Full time

30+ days ago

Chevy Chase, MD

$23–$24 / hour

Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause.

About Reiter, Hill & Johnson:

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment.

10 days ago

Vienna, VA

Remote

The Operations Manager is responsible for the day-to-day management and execution of contact center operations supporting the DOL NCC, including OPA (front door) and agency-specific service lines (OSHA, ETA, WHD, etc.).

Manage daily operations: Oversee real-time contact center activities across OPA and agency lines (calls, email, chat).

30+ days ago

Vienna, VA

Remote

div>The QA Manager is responsible for developing, implementing, and managing the Quality Assurance and Quality Improvement Program for the DOL National Contact Center (NCC).

Support training & coaching: Work with operations and training teams to address skill gaps and improve performance.

30+ days ago

Rockville, MD

For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. We are seeking customer-focused professionals to join a high-volume Support Center responsible for assisting investors, registered representatives, and other financial industry professionals.

30+ days ago

Baltimore, MD

$79,873–$114,617.50 / year

p>Lead, develop and secure excellent performance and engagement from a number of Team Leaders within an assigned area (Sales or Resolutions) in the Call Center, enabling performance steering and people support, thus creating best experience for remote customers and co-workers. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right!

13 days ago

Catonsville, MD

Provides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts.

Community College of Baltimore County Address: CCBC Baltimore, Maryland, 21228 Phone: 443-840-4739 Website: http://agency.governmentjobs.com/ccbcmd/default.cfm.

30+ days ago

Falls Church, VA

The Administrative Coordinator-Call Center candidate's duties include but are not limited to the following: Will respond to a high volume of phone calls, emails and support tickets and will provide support with inquiries from medical examiners and commercial drivers. Verifying provider credentials to onboard new medical providers for compliancy.

30+ days ago

Washington, DC

$23–$24

12 days ago

Baltimore, MD

$79,873–$114,617.50 / year

Minimum 5 years of experience within customer service or sales Minimum 3 years of experience in leading leaders and co-workers Extensive knowledge of leadership principles to motivate and empower leaders individually as well as to create togetherness within teams Good knowledge of the complexity of change management and understanding of key factors for a successful change initiative General knowledge of the people planning process and the recruitment process, and understanding how to contribute to these Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels Good understanding of the complexity of Call Center operations and Sales/Resolutions as an integrated part of the business Passion for leading others and energized by developing and challenging leaders to reach set individual goals Ability to transform strategy into plans and guidelines If you don't recognize yourself in all these points, you might still be an excellent candidate for the role. Ensure clear guidelines are communicated to the team in order to secure best practice Ensure adequate operations for performance management in order to maintain satisfactory performance levels Collate and implement feedback from Team Leaders in order to ensure that key opportunities and challenges within the assigned area are highlighted and addressed to relevant stakeholders Support and contribute with input to the Call Center Manager within the assigned area in developing an action plan for executing the strategy in order to achieve targets Anchor strategy within the team and ensure aligned execution of the action plan in order to ensure outcomes are met Ensure consistent ways of working by conducting Team Leader calibration sessions in order to secure a seamless customer experience.

1 day ago

Catonsville, MD

$41,529–$68,640 / year

Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students.

30+ days ago

Baltimore, MD

$79,873–$114,617.50 / year

JOB TYPE: Permanent, Salaried, Full-time BENEFITS ELIGIBLE: Yes Hybrid workplace: 3 days in office(RCMP Baltimore) and other days remote (Subject to Change) (Open Availability Required) Salary Range: $79,873-114,617.50 Generous paid time off, holiday and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min.

Lead, develop and secure excellent performance and engagement from a number of Team Leaders within an assigned area (Sales or Resolutions) in the Call Center, enabling performance steering and people support, thus creating best experience for remote customers and co-workers.

1 day ago

Annapolis, MD

$16–$18 / hour

Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.

30+ days ago

Washington, DC

1 day ago

Remote

$16–$16.50 / hour

li>Must reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.

13 days ago

Silver Spring, MD

Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation''s financial counseling or establish a payment plan.

24 days ago

Vienna, VA

Remote

This role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to deliver accurate, consistent, and high-quality customer service across all communication channels, while complying with DOL policies, federal regulations, and contract requirements.

The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for all contact center personnel supporting the DOL National Contact Center (NCC).

30+ days ago

Rockville, Maryland

div>

Key Responsibilities

Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service.

Document call activity and inquiries using internal systems.

Provide information from internal knowledge bases and tools to address participant questions.

Navigate organizational websites to support callers in real-time.

Monitor call queues and ensure timely responses.

Receive and respond to emails from participants and representatives.

Route calls and inquiries to appropriate teams when necessary.

Print and mail requested documents, such as statements and tax forms.

Perform special projects and administrative tasks as needed.

Qualifications

1+ year of call center or high-volume phone experience required.

Strong customer service skills with a clear, professional, and friendly phone voice.

Excellent attention to detail and documentation accuracy.

Ability to manage multiple tasks while maintaining a positive, service-oriented attitude.

Strong communication skills, both verbal and written.

Bilingual abilities are a plus, but not required.

Proficiency with basic office equipment and computer systems.

30+ days ago

Baltimore, MD

The representative works collaboratively with clinical, registration, and billing teams to promote efficient patient access, continuity of care, and positive patient experiences. This position is responsible for managing inbound and outbound calls, coordinating patient appointments, verifying dental insurance eligibility and benefits, and ensuring accurate documentation of patient and insurance information.

10 days ago

Baltimore, MD

$16–$19.61 / hour

We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

30+ days ago

Clarksville, Maryland

Our Antwerpen Toyota Service Call Center plays a key role in maintaining our commitment to excellence by delivering seamless customer support and service scheduling. In this role, you will be the first point of contact for customers seeking service appointments, providing exceptional support and ensuring a positive experience for all clients.

30+ days ago

Vienna, VA

Full time

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Home Office Environment Requirements

Employees are responsible for maintaining a private, secure location in their home, free from noise and distractions.
Technical Infrastructure Requirements
- Minimum internet speed of 100 Mbps is required to support the VOIP system being used for the project.

2 days ago

Vienna, VA

Remote

div>The Technical Lead is responsible for the overall technical architecture, implementation, operation, and maintenance of all contact center systems and infrastructure supporting the DOL National Contact Center (NCC).

Lead technical architecture: Design and oversee all contact center systems (telephony, CRM, IVR, network).

30+ days ago

Washington, DC

Remote

Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts.

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

5 days ago

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Call Center Jobs in Maryland City, MD

Data Center Operations & Security Lead (TS/SCI w/ Poly) Jobot

Luthier - Guitar Center Guitar Center

Guitar Technician - Guitar Center Guitar Center

Physician - Emergency Medicine - Greater Baltimore Medical Center Vituity

Lead Software Engineer OneMain Financial

Call Center Sales Representative MECU of Baltimore Inc

Call Center Sales Representative Mariner Finance LLC

Call Center Representative BrightKey, Inc

Customer Service Representative - Call Center American Pest Management, Inc.

Customer Service Representative, Member Svc Call Center Jobs in USA, MD, Hyattsville | Rose International Job Rose International

Customer Service / Call Center Representative DARCARS Automotive Group

On-Site Call Center Operations Manager Leidos Holdings Inc

Call Center Representative - DHA Social Security Administration

Customer Service Call Center Agent Vecra

Call Center Supervisor ITCON Services

Call Center Operator Laurel Dental Office

Call Center Lead Operator ITCON Services

On-Site Call Center Operations Manager Leidos

Call Center Licensed Triage Consultant II - DC Leidos Holdings Inc

Call Center Triage Consultant I - DC Leidos Holdings Inc

Supervisor Call Center - Inova Cares Inova Health System

Resident Billing Call Center Agent Sunrise Senior Living LLC

Outbound Call Center Sales American Residential Services LLC

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.

Call Center Operator ITCON Services

Call Center Operator - Overnights ITCON Services

Customer Service Call Center Agent VECRA Inc

Lead Call Center Representative Advantia Health LLC

Call Center Operations Manager ITCON Services

Call Center QA Manager ITCON Services

Call Center Agent ConsultNet

Call Center Area Manager Inter IKEA Systems BV

Virtual Service Representative (Call Center, on site) - Part Time Community College of Baltimore County

Call Center Administrative Assistant Quadrant Inc

Lead Call Center Representative Advantia Health

Call Center Area Manager Ingka External

Virtual Services Representative (Call Center) Community College of Baltimore County

Call Center Area Manager IKEA

Call Center Representative (Hybrid) Clearway Pain Solutions

Lead Call Center Representative Advantia health

Customer Care Specialist - Call Center ServPro

Call Center Representative - Part Time (20hrs), Silver Spring Children's National Hospital

Call Center Training Manager ITCON Services

Call Center Representative Latitude

Call Center & Insurance Verification Representative Park West Health System Inc

Account Service Representative (Call Center) - Outbound Part-Time MECU of Baltimore Inc

Antwerpen Toyota Service Call Center Antwerpen Clarksville Autopark

Front-End Customer Ambassador (Call-Center and Benefits experience) MicroHealth, LLC

Call Center Technical Lead ITCON Services

Call Center Representative Ascensus LLC

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