12+ years of experience with a Bachelor''s degree, 9+ years with a Master''s degree, or 6+ years with a PhD in the semiconductor industry, with strong expertise in thin-film processes such as PEALD, PECVD, LPCVD, ALD, Epitaxy, or Vertical Furnace. Proactively manage escalations, develop action plans, and maintain clear communication among customers, service teams, business units, and external suppliers.