In partnership with store/course materials leadership, presents, interacts, and influences faculty, department chair(s), Dean, and/or administration on course materials issues, ensuring resolution for escalated issues, including input for strategy and goal development for the department and/or store. Supports the course materials department team members, including assigning and evaluating their work based on direction and strategy provided by CM or business operations, as well as participating in team member (seasonal mainly) interviewing, hiring, and training new team members.