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The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything thatcomes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

About Carvana At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video. About the team and position Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. Job Description The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything thatcomes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience.A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you’ll be Doing <ul><li>Be a continuous positive force within the market and create strong morale and spirit throughout the team. </li><li>Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. </li><li>Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. </li><li>Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.</li><li>Generate and monitor regular reports like a boss and presenting to upper management… also like a boss. </li><li>Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. </li><li>Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine </li><li>Actively look for ways to improve the overall customer and Advocate team experience.  </li><li>Address and effectively manage complex and sensitive customer-facing issues. </li></ul>What you should have <ul><li>5+ years work experience in a customer facing team environment </li><li>3+ years of management experience </li><li>Proven history of developing and coaching employees</li><li>Prior experience with strategic planning, process improvement, and guiding teams to exceed goals </li><li>Excellent interpersonal and leadership skills </li><li>Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience </li><li>Willingness to work on weekends </li><li>Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves </li></ul>It would be great if you also had <ul><li>Bachelor’s Degree</li><li>Experience with Salesforce or Tableau</li><li>An analytical mind</li><li>Experience handling logistics</li></ul>What we’ll offer in return <ul><li>Full-Time Salary Position </li><li>Medical, Dental, and Vision benefits </li><li>401K with company match </li><li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more </li><li>A great wellness program to keep you healthy and happy both physically and mentally </li><li>Access to opportunities to expand your skillset and share your knowledge with others across the organization </li><li>A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development </li><li>A seat in one of the fastest-growing companies in the country</li></ul>Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. <ul><li>Must be able to read, write, speak, and understand English. </li><li>The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).</li><li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. </li><li>Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.</li><li>Frequent driving requires excellent visual activity and manual dexterity.</li><li>Requires to work in outdoor weather conditions.</li><li>Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. </li><li>Frequently communicates with customers and must be able to exchange accurate information. </li></ul>Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHY CARVANA
-Our work environment is second to none in the industry  -Excellent schedule that allows for work/life balance -We encourage health and fitness ...Fit Bits for everyone! -100% employer paid Healthcare Premium; 401k match (All teammates qualify)  -A Leadership Team that listens and is geared toward teammate engagement/development -Tons of Fun. Dodgeball, Flag Football, Basketball Tournaments, Wing Eating Contests, etc. -Competitive hourly wage
WHAT TO EXPECT
-Lower mileage, newer cars -Inspect and recondition wholesale vehicles -Standardized, production based work
If you or anyone you know may be interested in a role with Carvana please respond to this posting...
Never heard of us? Check out our career page and YouTube video of the first ever Car Vending Machine...  <a title="Job actions are disabled during Preview mode." href="../../jpw/jobs/jobspreviewpopup.aspx?folderid=-1&pid=59fff3f4-114b-418b-bfb4-157b2a5355b4" rel="nofollow">Career Page</a> <a title="Job actions are disabled during Preview mode." href="../../jpw/jobs/jobspreviewpopup.aspx?folderid=-1&pid=59fff3f4-114b-418b-bfb4-157b2a5355b4" rel="nofollow">Car Vending Machine</a>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>High School Diploma or equivalent is desirable</li>
<li>Must be 18 years of age and have a valid driver’s license</li>
<li>Must have no more than two moving violations in the last three years or DUI</li>
<li>Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner</li>
<li>Ability to multitask and prioritize effectively</li>
<li>Excellent interpersonal and leadership skills</li>
<li>Possess the energy and drive to accomplish goals, meet deadlines and find solutions</li>
<li>Hiring is contingent on passing a complete background check and drug screening</li>
</ul>
 
LEGAL
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Hiring is contingent on passing a complete background check as well as a driving record check. You must possess a valid driver's license and have a clean driving record. 
<div>Carvana is a tobacco free company which includes all forms of tobacco. All Carvana properties are subject to our tobacco free standards</div>

Carvana

Team Lead, Market Operations

Address Management

Analysis Skills

Automotive Sales

Business Analysis

Car Wash

Career Development

Coaching

Consumer Branding

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Diversity

English Language

Exceeded Sales Goal

Identify Issues

Interpersonal Skills

Leadership

Logistics

Manual Dexterity

Mentoring

Multitasking

Operations

Order Picking/Packing

People Management

Performance Goal Setting

Performance Management

Problem Solving Skills

Process Improvement

Purchasing/Procurement

Sales

Staff Development

Startup

Strategic Planning

Team Lead/Manager

Team Player

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Trend Analysis

Vehicle Driving

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Perform thorough pre-trip and post-trip inspections to identify and report any safety or mechanical concerns. Assist location with portering and detailing of vehicles when not assigned to a route using tractor/trailer.

CDL A Local DriverEssential job functions:Safely and efficiently transport vehicles to various destinations. Assist location with portering and detailing of vehicles when not assigned to a route using tractor/trailer.Be able to complete the following:<ul><li>Local Metro Detroit area pick- up and deliveries of vehicles. </li><li>Day Shift.</li><li>Perform thorough pre-trip and post-trip inspections to identify and report any safety or mechanical concerns.</li><li>Use of company equipment (tractor & trailer).</li><li>Enclosed 2 car and lowboy trailer</li><li>Moving cars, chassis and engine displays</li><li>Maintain accurate driving logs, inspection reports, and trip documentation</li><li>Maintain courteous and professional interactions with clients, ensuring on-time deliveries.</li><li>Immediately report incidents or delays to management</li><li>Vehicle functionality checks</li><li>Vehicle detailing and show prep</li><li>Battery replacement and charging</li><li>Porter vehicles</li><li>Perform additional duties as assigned by management</li></ul>Skills/requirements:<ul><li>Valid CDL A License with clean driving record</li><li>1+ years of professional driving experience required</li><li>Car hauler experience preferred</li><li>Knowledge of DOT regulations</li><li>Strong attention to detail and commitment to safety</li></ul>Benefits:<ul><li>Medical, Dental, Vision, Life insurance</li><li>401(k) with an employer match program</li><li>Paid time off (PTO)</li></ul>Lifting Requirements: 5 – 40 lbs.

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