The Sales Coordinator assists the Sales and Marketing team with general office duties (i.e. answering phones, filing, mail, email, copying, faxes, etc.) Additional duties may typically include preparing/completing sales-related documents (i.e. proposals, contracts, lead distribution and turnovers); coordinating group leads and/or reservations, VIP arrivals, special event and preparing a variety of reports. Must have excellent customer service/communication skills to work with callers of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.