Cloud Service Desk Engineer RividiumCloud Service Desk EngineerWashington, District of ColumbiaThe successful candidate will serve as a senior technical contributor responsible for engineering-level escalated service desk support for cloud/endpoint issues, device enrollment, compliance status, identity/access issues, telemetry validation, and operational runbooks; excludes routine tier 1 help desk. Active Top Secret (TS) security clearance, Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity, 6+ years engineering support for cloud/endpoint environments; experience with M365, Intune, endpoint compliance, identity support, and escalated troubleshooting.
IT Support - Deskside Tier 2 BDR Solutions LLCIT Support - Deskside Tier 2Washington, DC$70,000–$80,000 / yearInstall, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software. Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
IT Operations Infrastructure Services Lead (ISL) Peraton IncIT Operations Infrastructure Services Lead (ISL)MD$135,000–$216,000 / yearPeraton is seeking an experienced IT Operations Infrastructure Services Lead (ISL) to join our national intelligence program in Northern Virginia that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client''s Global Missions. Strong experience in network administration to include the design, engineering, technical documentation, implementation, troubleshooting, and repair of network systems (routing, switching, firewall and voice instruments).
Helpdesk GD Information TechnologyHelpdeskManassas, VirginiaTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT: Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.
Information Technology Specialist (CUSTSPT), (Computer Specialist) U.S. Department of JusticeInformation Technology Specialist (CUSTSPT), (Computer Specialist)Washington, DC$89,508–$116,362 / yearCustomer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. To be considered for this position you must meet the following requirements: Basic Requirements: Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below, The required competencies for the GS-12 grade level are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
6years IT Customer Support - Onsite GoIntellects6years IT Customer Support - OnsiteWashington, District of Columbia$20–$22 / hourFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
Management Support Specialist United States ArmyManagement Support SpecialistWashington, DC$76,463–$99,404 / yearTime-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
System Administrator L2 UnisitySystem Administrator L2Annapolis Junction, MarylandConfigures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Systems Administrator 3| TS/SCI w/ poly security clearance Power3 SolutionsSystems Administrator 3| TS/SCI w/ poly security clearanceAnnapolis Junction, MarylandConfigures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. -Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Infrastructure Support Specialist Visium Resources, Inc.Infrastructure Support SpecialistReston, VAResponsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams, * Supports Local Area Network and Wireless Network, etc. The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Service Desk Technician (6757) MetroStar SystemsService Desk Technician (6757)Rosslyn, VA$50,000–$60,000 / yearYou'll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Service Desk Technician 6757 Metrostar SystemsService Desk Technician 6757VA$50,000–$60,000 / yearYou''ll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Tier 3 Production Support Specialist Dunhill Professional Search of Wilmington, Inc.Tier 3 Production Support SpecialistArlington, VA$30.58–$44.33 / hourFull timeJob Description: In this role, you will join a Tier 3/Production Support team, where your primary focus will be resolving user issues and ensuring smooth operation of both desktop and mobile applications. You will be responsible for managing support desk tickets, identifying root causes of technical problems, and providing clear, step-by-step guidance to users.
NewSr. Tier 2 Helpdesk Specialist TEKsystemsSr. Tier 2 Helpdesk SpecialistFort Belvoir, VA$50–$55 / hourThe I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.
NewLead, IT Support Rocket Lab CorporationLead, IT SupportSilver Spring, MDTo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Experience successfully delivering and supporting a medium to complex, end‑to‑end IT project, overseeing all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
Senior IT Customer Support Analyst, Desktop Support KBR IncSenior IT Customer Support Analyst, Desktop SupportArlington, VAWorking closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region. Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
IT Desktop Support Technician II NTT DATA Group CorpIT Desktop Support Technician IIArlington, VA$66,572–$99,858 / yearJob Summary: The Desktop Support Technician II provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.
Director, Global IT Support AerovironmentDirector, Global IT SupportAnnapolis Junction, MD$163,000–$261,000 / yearThis role leads the strategic planning, operational execution, and continuous improvement of the employee-facing IT support function, including the global service desk, endpoint support, collaboration tools, identity management, and IT onboarding/offboarding. Reporting to the VP of IT, the IT Director will work cross-functionally to align IT services with business needs, ensure positive employee experiences, and maintain IT compliance across systems and processes.