Professional case management includes activities such as: assessment of risk factors; designing, monitoring and/or facilitating treatment plans; determining and making referrals to resources as appropriate (chemical dependency, substance abuse, family counseling, job training assistance, etc.); maintaining official records and tracking client progress/compliance; and assisting individuals who are unable to independently access support systems or community resources such as those providing food, clothing, or monetary assistance and shelter. If you are using your higher education to meet the minimum requirements, and if your transcripts or credential evaluation report are not on file with DOC HR, you must attach a copy of your unofficial transcripts from an accredited higher education institution or a placeholder document (e.g., an image of your diploma) or if your degree was awarded outside the United States, you must also include a credential evaluation report.