Primary job responsibilities include, but are not limited to: Provide programmatic support on behalf of an executive or director; Serve as the primary liaison between the work unit staff, and program internal and external stakeholders; Provide outstanding customer service to CDOC employees, outside agencies, and the public; Interpret, explain, and apply basic principles, rules, regulations, policies, precedents, guidelines, and objectives; Organize and establish work processes to provide support to management, ensuring the delivery of designated services and optimal office processes; Analyze, evaluate, develop, and implement work processes to achieve program efficiency and deliver needed services effectively; Run reports, research raw data and sort appropriately, in order to provide to executive staff clear and concise information, in order to make best business decisions and/or to report agency status on goals; Provide assistance with technical budget detail matter, such as preparing budget documents, and estimating budget needs; Prepare executive presentations, reports, memos, letters, and other documents; Review records and reports pertaining to activities such as production, processes, and procedures to verify details, monitor work activities, and evaluate program performance; Read and analyze documents, submissions, and reports to determine program significance and proper distribution; Handle all arrangements for the office related to meetings, coordinate events, and other office needs; Update and maintain systems, such as databases and tracking systems, to ensure efficient operation and to ensure timely follow-up on outstanding issues; Implement, revise and create office practices and procedures; adhere to state, fiscal and personnel rules; Other duties, as assigned. Required Competencies: Excellent customer service and interpersonal skills; Superb written and oral communications skills; Self-directed and motivated work ethic; Strong analytical skills; Strong proofreading skills; Impeccable organization skills and meticulous attention to details; Ability to research and gather data; Ability to multi-task; Exercise discretion in highly sensitive personnel matters while maintaining confidentiality; Ability to learn and apply personnel rules, procedures, processes, and concepts; Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.