You will guide complex, multi-quarter systems, workflow, and service-design transformations across Google's e-commerce and consumer hardware ecosystem, architect scalable support platforms, automated workflow engines, and next-generation service policies that power seamless customer experiences at global scale. You will bridge technical systems requirements with operational strategy, driving cross-product area platform integrations, eliminating systemic customer and agent friction, mitigating financial and abuse risks, and delivering multi-million-dollar improvements in Cost of Service and operational efficiency.