The incumbent will establish and maintain working relationships with customers, provide end-user support for systems and applications, configure and maintain systems, recommend changes to improve productivity and services, troubleshoot and resolve problems, develop practices and procedures, create documentation, manage workstation procurement requests, and perform highly technical work to support customers and systems. The Technology Support Specialist provides technical support for desktop computing, local area networks, servers, labs, applications, and other Information Technology systems and services for a range of Administrative Departments that are supported by the IT Division.