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Job Title: Customer Service Specialist I Agency: County Treasurer Reports To: County Treasurer, Deputy Treasurer Salary Range: $56,000 --- $64,500 Classification: Non-exempt Status: Full-Time ## **Job Summary** Under general direction from the County Treasurer and Deputy Treasurer, the Customer Service Specialist I provides comprehensive front-line customer service to both internal and external stakeholders. - Research and verify property taxes, motor vehicle taxes, sales taxes, vehicle insurance coverage, and mobile machinery taxes.

YEAR

Job Title: Customer Service Specialist I

Agency: County Treasurer

Reports To: County Treasurer, Deputy Treasurer

Salary Range: $56,000 --- $64,500

Classification: Non-exempt

Status: Full-Time

## **Job Summary**

Under general direction from the County Treasurer and Deputy Treasurer, the Customer Service Specialist I provides comprehensive front-line customer service to both internal and external stakeholders. The role requires strong communication skills, attention to detail, and the ability to interpret and apply policies and procedures with sound judgment and professionalism.

## **Essential Duties and Responsibilities**

These functions are representative but not all-inclusive. Converse County may modify responsibilities as needed.

- Deliver high-quality customer service via phone, email, and in person; direct inquiries to the appropriate sta? or department.
- Explain and apply relevant Federal, State, and County policies and procedures.
- Research and verify property taxes, motor vehicle taxes, sales taxes, vehicle insurance coverage, and mobile machinery taxes.
- Prepare and issue o?cial documents such as vehicle registrations and tax notices.
- Notify taxpayers of delinquent accounts as needed.
- Perform data entry and maintain accurate digital and physical records.
- Process incoming and outgoing mail and documentation.
- Receive and process payments in accordance with County cash handling procedures.
- Balance a cash drawer daily and reconcile documentation.
- Generate routine financial and operational reports.
- Maintain confidentiality of sensitive information.
- Adhere to all safety procedures and participate in relevant trainings and meetings.
- Travel to the satellite Glenrock o?ce as required.

OTHER DUTIES

- Perform additional clerical and administrative duties as needed.
- Prepare specialized reports as assigned.

## **Minimum Qualifications**

EDUCATION AND EXPERIENCE

- High School diploma or GED required.
- One to two years of customer service experience preferred.

KNOWLEDGE OF:

- O?ce administration and basic accounting principles.
- Mac operating systems and applications, including Excel, Numbers, Word, Pages, PowerPoint, Keynote and FileMaker.
- Federal, State, and local laws and regulations relevant to county operations.
- Safe work practices and confidentiality standards.

SKILL TO:

- Operate standard o?ce equipment (computer, copier, scanner, calculator, etc.).
- Accurately enter and retrieve data using computer systems.
- Prepare and process o?cial records, notices, and mailings.
- Maintain organized filing systems, both digital and physical.
- Navigate and use Mac-based and proprietary software.

ABILITY TO:

- Communicate e?ectively and professionally, both verbally and in writing.
- Provide courteous and e?cient service in high-paced or stressful environments.
- Interpret and apply complex rules and procedures.
- Maintain attention to detail and accuracy in data processing.
- Manage time e?ectively and handle multiple tasks or projects simultaneously.
- Exercise sound judgment and discretion in decision-making.
- Work both independently and collaboratively in a team setting.

## **Work Environment and Physical Requirements**

WORK ENVIRONMENT:

- Primarily indoors in a typical o?ce setting.
- Occasional travel required; exposure to weather and tra?c conditions during business-related travel.
- Moderate noise level.

PHYSICAL ACTIVITIES:

- Sitting: up to 60%; Standing/Walking: up to 40%.
- Ability to lift or carry items up to 25 lbs.
- Occasional bending, twisting, kneeling, reaching, or climbing.
- Frequent use of hands, keyboarding, and screen time.
- Ability to see, hear, and speak clearly in person and over the phone.
- Ability to operate a vehicle for work-related travel.

*The above description is intended to de cribe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned to this job.*

Converse County Municipalities

Customer Service Specialist 1

Accounting

Administrative Skills

Apple Macs

Automotive Sales

Calculators

Communication Skills

Computer Systems

Copying Machines

Customer Support/Service

Data Entry

Data Processing

Detail Oriented

Document Scanners

Documentation

Filemaker Database

High School Diploma

Insurance

Internet/Online Service

Lift/Move 25 Pounds

Mac Operating System

Mail Processing

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Mobile Plant/Equipment

Multitasking

Organizational Skills

Past Due Accounts

Physical Demands

Property Tax

Reporting Skills

Safety Process

Safety/Work Safety

Sales Tax

Systems Maintenance

Willing to Travel

Flowserve Corporation

FEED

D Implement daily, weekly and monthly schedule cleaning programs instituted by the Campground . D Keep the surrounding area of the main building, mini golf, playground and pool area clean and .

Front Desk Service & Store Clerk Full-time Seasonal, Must be 16ABOUT CAMPGROUNDS OF AMERICA, INC.Kampgrounds of America, Inc. (KOA), is the world's largest network of privately owned campgro and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Can including a mix of franchised and company-owned properties. Founded in 1962, the mission of "connecting people to the outdoors and each other, " and those who represent the brand share values of being family-oriented, passionate entrepreneurial, customer-focused, and progressiveGENERAL DUTIESResponsible for all guest registration, reservations, front desk and store sales. Occasional cleaning of restrooms, laundry, cabins, office store and surrounding areas.SPECIFIC DUTIESD Provide outstanding customer service over the phone and in person, by being attentive, responsive and helpful to their needs. Report any problems, requests or complaints to the appropriate management.D Follow cash and credit card handling procedures.D Follow proper procedures for the handling of registrations, reservations and store operations.0  Promote KOA system to customers and be knowledgeable of all national and local advertising and discount programs for the campground.D Give clear directions to campers to and from the campground.D Implement daily, weekly and monthly schedule cleaning programs instituted by the Campground Owner/Manager for all front office, store, restrooms, laundry facility and stocking store.D Keep the surrounding area of the main building, mini golf, playground and pool area clean and free of litter.D Water plants and lawns as asked.0  Follow safety procedures and enforce campground rules.D Perform all other duties assigned by the Campground Owner/Manager.EXPECTED RESULTS Friendly and professional camper service.  Positive attitude with guests, management and team members.  Ability to deal with customer related and non-customer related problems. Team Player  Attention to detail when taking reservations, registering guests and cleaning.  Accurate money handling.PHYSICAL REQ.UIREMENTSMust be able to lift 30 pounds.DOUGLASKOAJOURNEY168 COLD SPRINGS RD., PO BOX 1190 DOUGLAS, WY. 82633307-358-2164307-372-9511Long periods of standing, kneeling, bending and walking.* Must be able to hear and respond over the telephone.JOB QUALIFICATIONS•  Excellent guest service.•  Some knowledge of office equipment (computers) and operations. K2 helpful but not required.•  Some knowledge of the Douglas area. Learn Douglas area and local events.•  Must be able to use general cleaning chemicals.•  Dependable and responsible.

Douglas KOA

Front Desk Service & Store Clerk Full Time Seasonal

Advertising

Computer Operations

Credit Cards

Customer Relations

Entrepreneurship

Gardening

Housekeeping/Cleaning

Laundry

Lift/Move 30 Pounds

Office Equipment

Retail Sales

Team Player

HiringThing

Keep the store smelling like roses by tidying up restrooms, cooler interiors and exteriors, parking lots, fuel islands, equipment, food service areas, shelves, and storage. Led by our Skunktastik Mascot, Polecat Pete, Stinker's purpose is to make our world a better place by being a bright spot in the lives we touch- one employee, one customer, and one community at a time.

Hours: Part Time, 8 to 29 hours per week Schedule: Overnights, open availability - Days and times may vary; including weekends, evenings, and some holidays Location: 2332 E. Richards St., Douglas, WY 82633 Customer Service Specialist Our Customer Service Specialist position is the first point of contact for the guests at Stinker stores. As the face of our stores, they answer questions, offer scent-sational recommendations, complete transactions, stock, and keep the store looking fresh. With their help, guests always feel welcome and leave with pep in their step. About Stinker Founded in 1936, Stinker is everyone's first choice for work, convenience, food, family, and fun! Located across Idaho, Colorado, and Wyoming, Stinker is a family-owned, people-focused convenience leader. Led by our Skunktastik Mascot, Polecat Pete, Stinker's purpose is to make our world a better place by being a bright spot in the lives we touch- one employee, one customer, and one community at a time. Plus, we don't take ourselves too seriously- come on, we have a skunk as a mascot! We look for opportunities to have fun each day and ensure we make decisions that put our people first. Now, what's in it for you when you join Pete's Posse? Well, not only do you get to work with an amazing crew, but you also get a whole bunch of perks that makes life smell even sweeter. We're all about taking care of our people, and here's how we do it: <ul><li>Competitive Pay with merit-based raises. </li><li>Extra $0.50/hour paid to all team members working from 10pm-6am- because late-night legends like you deserve a little bonus! </li><li>Access to the DailyPay app- so you can access your hard-earned cash whenever life strikes, in advance of regular paydays. </li><li>6 paid holidays a year, and if you do work on a holiday, you get time and half as a thank you! </li><li>Paid Time Off (PTO) that grows with your tenure, so the longer you're with us, the more time you get to relax! </li><li>Referral Rewards-you can earn cash by referring friends to join the Stinker team, if your friend gets hired! Your friends get a great job, and you get a sweet reward! </li><li>Health Benefits, including medical, dental, vision, and options for a Flexible Spending Account (FSA) for medical and dependent care expenses, as well as accident coverage and optional life insurance. </li><li>401(k) with a skunktastic 25% discretionary company match, because we want to help you build a secure future! </li><li>Employee Assistance Program (EAP) to help you with life's challenges- whether it's managing stress, tackling financial issues, or navigating legal questions, the EAP provides support. </li><li>Great discounts for employees- because you've earned it. </li></ul>So, are you ready to join a fun, growing company that values not just customers and the community, but our team members who make it all possible? At Stinker, we don't just want you to have a job- we want you to have a career where you thrive, have fun, and grow with us. Because when you succeed, we all succeed! What You'll Do<ul><li>Provide scent-sational customer service by creating a welcoming environment, assisting customers with their needs, and answering questions. </li><li>Cash out orders with precision, processing payments accurately when handling cash and credit transactions. </li><li>Keep the store smelling like roses by tidying up restrooms, cooler interiors and exteriors, parking lots, fuel islands, equipment, food service areas, shelves, and storage. </li><li>Ensure that the parking lot and interior floors remain free of debris and spills. </li><li>Stay ahead of the stink by adhering to the Safety Manual and promptly reporting any incidents, using appropriate safety signage when needed. </li><li>Keep merchandise front and center by stocking, facing, and maintaining accurate pricing. </li></ul>What You'll Need<ul><li>Solution focused thinking- You get 5 minutes to complain, and then we solve problems and kick tail! </li><li>Ability to learn new concepts and stay organized, maintaining a high level of attention to detail while multitasking (there are a lot of moving pieces and skunks headed in every direction!). </li><li>Effective time management, because in the retail environment, one minute it's slow, the next there's a bus full of customers lined up. </li></ul>Requirements<ul><li>Must be at least 19 years of age or older</li><li>You don't need to be an Olympic athlete, but you do need to be able to balance on a step stool or step ladder, lift up to 50 lbs., and work from floor to eye level. </li><li>Able to work in a cooler/freezer that may be as low as 0 degrees Fahrenheit- hey, at least it's not Antarctica! </li></ul> So, are you Stinkin' awesome? Learn more about current and future job opportunities by visiting our website Stinker is an Equal Opportunity Employer. We E-Verify through ADP.

Cash Handling Jobs in Douglas, IL

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Customer Service Specialist 1 Converse County Municipalities

Front Desk Service & Store Clerk Full Time Seasonal Douglas KOA

Customer Service, Part Time, Overnights Stinker Stores

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