Key Responsibilities • Monitor and troubleshoot PACS and connected clinical application workflows daily • Serve as first-level support for end users (radiologists, technologists, front-desk staff) across scheduling, RIS, PACS, CAD, and dictation systems • Coordinate with vendors (Consultantge, Merge, Hologic, iCAD, Volpara, Laurel Bridge, 3M/Mmodal, Medinformatix) for upgrades, downtime, and issue escalation • Ensure image and data integrity across the workflow chain: scheduling acquisition CAD dictation PACS sharing • Support onboarding and training of staff on site applications • Maintain documentation of workflows, downtime procedures, and escalation paths • Act as cross-tower connect between onshore clinical teams, offshore support teams, and Infrastructure (Infra) teams - driving unified ownership of incidents, changes, and maintenance windows across towers • Represent the site in cross-functional bridge calls, ensuring offshore and Infra teams have the clinical context needed to prioritize and resolve issues quickly Experience • Minimum 5 years of hands-on, hands-on-keyboard experience across the listed clinical applications (PACS, RIS, CAD/Mammography, Dictation, and Image Sharing systems) in a live clinical environment • Experience with PACS/RIS environments in a clinical setting, preferably breast imaging/mammography • Working knowledge of DICOM, HL7, and imaging workflow integration • Strong troubleshooting and vendor-coordination skills • Demonstrated experience working in a cross-tower model - coordinating with offshore support and Infrastructure teams on shared incident and change ownership • Handling the hand on experiences with Radiologist problem solving on end-end workflow. Job Title - Site Coordinator /PACS Location - USC NC(Remote) Buy Rate - $80-$85/hr Job Details: The PACS Site Coordinator serves as the site-level point of contact for all imaging IT systems, ensuring seamless workflow across scheduling, image acquisition, CAD/analysis, dictation, and archival systems.