This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics! to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things-like ensuring people see a doctor right away and allowing families to stay with their pets.