Key Responsibilities for this role: Pre-Order Entry: Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value. They are responsible for commercial and operational activities as part of the Order-To-Cash process, including validation and booking of customer orders, managing order changes, providing status updates, and managing physical and financial claims, while maintaining strong alignment with all relevant internal functions as part of the end-to-end customer experience.