The Financials & Grantmaking Pillar Service Leader, Senior Manager, within Customer Success Services is a product-aligned business leader accountable for financial performance, delivery execution, team effectiveness, and customer outcomes across a defined Professional Services portfolio. The Pillar Service Leader will operate with accountability across revenue, margin, utilization, backlog health, capacity planning, delivery predictability, escalation management, team readiness, and cross-functional alignment with Product, Sales, and Customer Success.