Service Delivery Oversight: Evaluate whether service delivery processes support effective, efficient, and consistent delivery of high-quality client work, including appropriate use of outsourcing, white label, or offshore resources where applicable, while monitoring customer survey insights, deliverable review results, and recurring themes to ensure client-facing work meets Firm quality expectations. Driving Quality Initiatives: Maintain and report results of quality initiatives and development programs including engagement team member skills evaluation, the Firm's quality rating process, engagement team audits, root cause analysis, policy and template development, client acceptance / reacceptance process and related client risk ratings, and training programs for quality related initiatives.