Providing city-wide staff technology support with a focus on public safety departments, such as Fire and Police via telephone and email requests, analyzing issues, applying solutions via remote software, creating work orders, updating equipment library, analyzing broken equipment and software, providing wireless support, performing password resets, and field work if problem cannot be resolved remotely. Providing Tier 2/Tier 3 support for users by engaging vendors to create, enhance, and modify existing technologies, upgrading technology, analyzing data and creating reports, training users, documenting instructions, coordinating activities with staff and departments, and researching new technologies.