Drive cross-functional processes and own Supply Chain deliverables for global product certification and market readiness, including certification roadmaps across products and countries, clear readiness gates, coordination with Engineering, Product, Legal, manufacturing partners, test labs, and regulatory bodies, and early mitigation of risks that could affect customer commitments or launches. Build and own the end-to-end global RMA and customer operations model within Supply Chain, covering intake, triage, replacement, repair, warranty management, disposition, customer communication, service levels, escalation paths, and performance metrics, in partnership with Customer, Quality, and Engineering teams.