We are looking for candidates who exemplify the agency values of access, love, belonging, equity, and stewardship, have a proven track record for providing excellent customer service (internal and external) in a claims center environment, and have a high level of experience interacting with people who are from a wide variety of backgrounds, ethnicities, and beliefs. Some of your duties may include: Staff Supervision and Development: Lead, coach, mentor, and evaluate employees while establishing clear performance expectations, managing workloads, addressing personnel matters, and fostering a supportive and accountable team environment.