Reporting to the Head of TPA Claims, this leader will evaluate claim processes end to end, find where workflow and technology can raise quality and efficiency, own claims quality assurance and performance KPIs, oversee a claims handling team, and help design new claims products we can take to market. 5 or more years of progressive leadership experience in claims operations, including managing claims supervisors and examiners, plus experience in operational excellence or process improvement, ideally in a TPA, carrier, or self-insured setting.