NewConstruction Risk and Contracts Manager JobotConstruction Risk and Contracts ManagerTempe, AZ$150,000–$190,000 / yearThis role serves as a trusted business partner to Operations, Project Management, Preconstruction, Finance, Legal Counsel, insurance brokers, and surety partners to ensure projects are delivered while effectively managing contractual and financial risk. Lead enterprise-wide risk strategy for one of Arizona's fastest-growing commercial contractors—partner directly with executive leadership, build best-in-class processes, and make a lasting impact on the future of the business.
Safety Coordinator NucorSafety CoordinatorPhoenix, AZResponsible for conducting field, shop, and office safety training, performing field and shop safety audits, investigating safety issues at job sites, ensuring compliance with IIPP and other safety initiatives, contractor’s safety programs and all applicable federal and state regulations applicable to safety. Assist Superintendents and Branch Managers in conducting accident, incident, and injury reviews and in conducting root cause investigations, including taking photographs and witness statements.
SIU Case Manager USAASIU Case ManagerPhoenix, AZ$85,040–$162,550 / yearReviews investigative findings of claims identified as having confirmed elements of fraud, concealment, misrepresentation, or intentional act by evaluating the evidence to determine transfer or appropriation of claims disposition. As a dedicated SIU case manager, within defined guidelines and framework you will evaluate and conclude claims identified by SIU Investigators as having elements of fraud or an intentional act.
M&A Tax Specialist Diedre Moire Corp.M&A Tax SpecialistPhoenix, AZ$300,000–$400,000 / yearFull timeCONSIDERED EXPERIENCE INCLUDES: Tax Accountant Attorney Mergers Acquisitions Divestitures Equity Funds Tax JD CPA MBA Representations Warranties Insurance RWI Transactional Risk Insurance #DiedreMoire #JobSearch #JobHunt #JobOpening #Hiring #Job #Jobs #Careers #Employment #jobposting #InsuranceJobs. Shall: • Determine acceptability of Representations and Warranties Insurance and Transactional Risk Insurance options for Mergers and Acquisitions deals using high level financial risk analysis and negotiating with buyers and sellers.
Auto Property Damage Claims Adjuster ReservAuto Property Damage Claims AdjusterPhoenix, AZWe need you to do all the things typical to the role: Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022.
Independent Insurance Claims Adjuster in Goodyear, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Goodyear, ArizonaGoodyear, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Buckeye, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Buckeye, ArizonaBuckeye, ArizonaIf you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team. If additional licensing or training is needed, MileHigh Adjusters Houston offers career-entry training programs designed to help qualified individuals prepare for the industry.
Independent Insurance Claims Adjuster in Phoenix, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Phoenix, ArizonaPhoenix, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Sun City West, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Sun City West, ArizonaSun City West, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Avondale, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Avondale, ArizonaAvondale, ArizonaIf you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team. If additional licensing or training is needed, MileHigh Adjusters Houston offers career-entry training programs designed to help qualified individuals prepare for the industry.
Independent Insurance Claims Adjuster in Peoria, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Peoria, ArizonaPeoria, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Surprise, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Surprise, ArizonaSurprise, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Litchfield Park, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Litchfield Park, ArizonaLitchfield Park, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Glendale, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Glendale, ArizonaGlendale, ArizonaIf you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team. If additional licensing or training is needed, MileHigh Adjusters Houston offers career-entry training programs designed to help qualified individuals prepare for the industry.
Independent Insurance Claims Adjuster in Temple, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Temple, ArizonaTemple, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in El Mirage, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in El Mirage, ArizonaEl Mirage, ArizonaIf you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team. If additional licensing or training is needed, MileHigh Adjusters Houston offers career-entry training programs designed to help qualified individuals prepare for the industry.
Independent Insurance Claims Adjuster in Paradise Valley, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Paradise Valley, ArizonaParadise Valley, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Sun City, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Sun City, ArizonaSun City, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Scottsdale, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Scottsdale, ArizonaScottsdale, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Chandler, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Chandler, ArizonaChandler, ArizonaIf you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team. If additional licensing or training is needed, MileHigh Adjusters Houston offers career-entry training programs designed to help qualified individuals prepare for the industry.
Independent Insurance Claims Adjuster in Laveen, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Laveen, ArizonaLaveen, Arizonawww.milehighadjustershouston.com By applying to this position, you consent to receive informational and promotional messages from MileHigh Adjusters Houston about training opportunities and related career programs. If you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team.
Independent Insurance Claims Adjuster in Cave Creek, Arizona MileHigh Adjusters HoustonIndependent Insurance Claims Adjuster in Cave Creek, ArizonaCave Creek, ArizonaIf you are interested in roster opportunities or would like to learn what licensing, training, and qualifications may be needed to pursue a career as an insurance adjuster, please apply today and schedule a brief informational meeting with our team. If additional licensing or training is needed, MileHigh Adjusters Houston offers career-entry training programs designed to help qualified individuals prepare for the industry.
Sr. Adjuster-Workers Comp Claims CopperPoint Insurance CoSr. Adjuster-Workers Comp ClaimsAZRemote$68,000–$98,500 / yearThe Workers' Compensation Claims Adjuster Senior, Indemnity is responsible for analyzing time loss workers' compensation claims to determine compensability. We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee's annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
TEMP-Workers'''' Compensation Claims Adjuster Argo Group International Holdings IncTEMP-Workers'''' Compensation Claims AdjusterAZRemote$37.66–$44.33 / hourBoston metro area, California outside of Los Angeles & San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, New Jersey (outside of New York City metro area), New York State (outside of New York City metro area), Washington, D. C. Clearing the error involves researching to obtain the missing or misaligned information (sometimes requiring communication with the claimant or insured) and entering or correcting data in various fields in either our claims system or the state's reporting site.
Associate Claims Adjuster, Workers Compensation Liberty Mutual Holding Company IncAssociate Claims Adjuster, Workers CompensationAZAs an Associate Claims Adjuster, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
Senior Liability Claims Adjuster - Major Case Unit Berkshire Hathaway GUARD Insurance CompaniesSenior Liability Claims Adjuster - Major Case UnitScottsdale, Arizona$100,000–$150,000 / yearFull timeResponsibilities: The Senior Liability Adjuster is responsible for conducting office investigations and adjusting complex commercial general liability claims that are largely litigated, with exposures up to and exceeding policy limits within our Major Case Unit. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.
Senior Liability Claims Adjuster Major Case Unit Berkshire Hathaway GUARD Insurance CompaniesSenior Liability Claims Adjuster Major Case UnitScottsdale, AZ$100,000–$150,000 / yearThe Senior Liability Adjuster is responsible for conducting office investigations and adjusting complex commercial general liability claims that are largely litigated, with exposures up to and exceeding policy limits within our Major Case Unit. Licensing Requirement: Candidates must hold an active adjuster license or be willing and able to obtain and maintain all required state licenses.
Senior Trucking Liability Claims Adjuster (JD Required) Berkshire Hathaway GUARD Insurance CompaniesSenior Trucking Liability Claims Adjuster (JD Required)AZ$130,000–$170,000 / yearThis role may be based out of any of our office locations, including: New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; Scottsdale, AZ; and Rancho Cordova, CA. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.
Claims Associate AvenicaClaims AssociatePhoenix, AZResponsibilities are consistent across both the Workers’ Compensation and Auto & General Liability claims desks and include: Receive claim assignments and review claim and policy information to provide background for investigation; determine extent of policy obligation as applicable. Our customer is a financially stable, nationally recognized employer of choice with offices in major U.S. cities and a strong track record of growing early-career talent into successful claims professionals.
Workers'''' Compensation Claims Adjuster Amerisure Mutual Insurance CompanyWorkers'''' Compensation Claims AdjusterPhoenix, AZRanked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee.
Senior Workers'''' Compensation Claims Adjuster (REMOTE) Amerisure Mutual Insurance CompanySenior Workers'''' Compensation Claims Adjuster (REMOTE)Phoenix, AZRemoteRanked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee.
Non-Attorney Represented Bodily Injury Claims Adjuster - PST/MST (Remote) Allstate Insurance CompanyNon-Attorney Represented Bodily Injury Claims Adjuster - PST/MST (Remote)AZRemote$47,500–$61,600 / yearCase Management, Claims Administration, Claims Resolution, Claims Review, Customer Centricity, Customer Service, Digital Literacy, Inclusive Leadership, Insurance Claims Investigations, Learning Agility, Personal Injury Claims, Problem Solving, Results-Oriented, Time Management, Written Communication. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Financial Services Claims Adjuster Assurant IncFinancial Services Claims AdjusterAZ$19.08–$30.53 / hourA Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world.
Workers' Compensation Claims Adjuster Amerisure Mutual InsuranceWorkers' Compensation Claims AdjusterPhoenix, ArizonaRanked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee.
Claims Adjuster Recruiter Kforce IncClaims Adjuster RecruiterPhoenix, AZResponsibilities: Works collaboratively to develop and maintain ongoing relationships and partnerships with hiring leaders, candidate pools, peer partners, and third-party vendors to deliver candidates for High Volume hiring needs. Follows through on all submitted candidates in a timely manner and ensures that the Applicant Tracking System (Workday) is kept up to date in real time and ensures compliance with all Federal, State and Regulatory requirements.
Senior Claims Examiner AmTrust Financial Services, Inc.Senior Claims ExaminerScottsdale, Arizona$87,600–$112,000 / yearFull timeOverview: Responsible for the prompt and efficient examination, investigation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants, ensuring that company resources are utilized in a cost effective manner in the process. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations .
Casualty Claims Specialist First Chicago Insurance CompanyCasualty Claims SpecialistPhoenix, AZThey will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation. The Casualty Claims Specialist will have the following duties and responsibilities: Review & determine course of action on each file assigned, utilizing technical knowledge & experience for the purpose of supporting final disposition of a loss.
Commercial Property Claims Adjuster JencapCommercial Property Claims AdjusterPhoenix, ArizonaWe are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Transportation Claims Specialist Amtrust Financial Services IncTransportation Claims SpecialistScottsdale, AZInvestigates the claim or coverage by making timely and appropriate contact with involved or interested parties including but not limited to the insured or employer representatives, claimants or injured workers, witnesses and producers. Depending on the type of claim may: Communicate with internal Managed Care and Medical resources to ensure coordination with Medical providers on the development and authorization of appropriate treatment plans as well as accurate billing.
Transportation Claims Representative Amtrust Financial Services IncTransportation Claims RepresentativeScottsdale, AZInvestigates the claim or coverage by making timely and appropriate contact with involved or interested parties including but not limited to the insured or employer representatives, claimants or injured workers, witnesses and producers. Depending on the type of claim may: Communicate with internal Managed Care and Medical resources to ensure coordination with Medical providers on the development and authorization of appropriate treatment plans as well as accurate billing.
Auto Claims Specialist I (Manheim) Cox Enterprises IncAuto Claims Specialist I (Manheim)AZ$16.59–$24.86 / hourCox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
Senior Claims Specialist CorVel Enterprise Claims, Inc.Senior Claims SpecialistPhoenix, AZ$61,053–$98,334 / yearPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.
TEMP-Workers' Compensation Claims Adjuster Argo Group International Holdings IncTEMP-Workers' Compensation Claims AdjusterAZ$37.66–$44.33 / hourBoston metro area, California outside of Los Angeles & San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, New Jersey (outside of New York City metro area), New York State (outside of New York City metro area), Washington, D. C. Rockwood has become a leading underwriter of workers' compensation for the mining industry by offering workers' compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal.
TEMP-Senior Workers' Compensation Claims Adjuster Argo Group International Holdings IncTEMP-Senior Workers' Compensation Claims AdjusterAZ$48.65–$57.59 / hourBoston metro area, California outside of Los Angeles & San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, New Jersey (outside of New York City metro area), New York State (outside of New York City metro area), Washington, D. C. Essential Responsibilities: Working under limited technical direction and within broad limits and authority, adjudicate highly complex indemnity workers' compensation claims on assignments reflecting potentially with significant impact on departmental results.
TEMP- Senior Workers' Compensation Claims Adjuster Argo Group International Holdings IncTEMP- Senior Workers' Compensation Claims AdjusterAZ$48.65–$57.59 / hourBoston metro area, California outside of Los Angeles & San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, New Jersey (outside of New York City metro area), New York State (outside of New York City metro area), Washington, D. C. Essential Responsibilities: Working under limited technical direction and within broad limits and authority, adjudicate highly complex indemnity workers' compensation claims on assignments reflecting potentially with significant impact on departmental results.
Field Property Claims Adjuster Liberty Mutual Holding Company IncField Property Claims AdjusterPhoenix, AZThe full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. This is a role where people who love every day to be new, different and exciting, can thrive - you'll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support.
Casualty Claims Specialist First Chicago Insurance Company (FCIC)Casualty Claims SpecialistPhoenix, AZThey will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation. Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, liability status, and damages that are applicable for each claim.
ESIS Senior Claims Representative, WC Chubb LtdESIS Senior Claims Representative, WCPhoenix, AZ$78,100–$109,400 / yearESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
ESIS Claims Representative, WC Chubb LtdESIS Claims Representative, WCPhoenix, AZ$62,700–$81,300 / yearThe company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWPhoenix, AZRemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.