This person also: Leads, motivates and develops Team AVPs overseeing and delivering on customer service and results; Responsible for delivery of Key Performance Indicators and adherence to Hiscox USA Best Practices; Leads and executes on identified strategic business initiatives to deliver cost effective and innovative claims results, claims litigation strategy and a consistent, high value customer experience; Supports claim employee engagement goals, team performance and development; Drives litigation management behaviors and identifies trends and training opportunities to address same; Oversees and drives Best Practice compliance with the reserving process for the CGL LOB, including overseeing exposure, and ensuring timeliness and adequacy of incurred reserves; Tracks claims trends and reserving, with respect to timeliness and sufficiency; Effectively manages performance of AVPs; Plays an active role in recruitment and onboarding; Leads and/or participates in Claims Projects as needed; Works directly with key stakeholders, such as UW and Claim Operations, to deliver on business needs, goals and important operational objectives. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment.