Provide leadership for the implementation of process improvement opportunities by identifying potential improvements, mapping out process changes, obtaining buy-in and approval, refining requirements and scope, and proactively communicating project capabilities to business leaders, stakeholders, technical professionals, and users. Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members across a variety of business units, including executives, managers, technology professionals, subject matter experts, and end users.