NewPatient Account Rep-Entry level Vaco LLCPatient Account Rep-Entry levelJacksonville, FL$18Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewInsurance Defense Litigation Attorney JobotInsurance Defense Litigation AttorneyJacksonville, FL$100,000–$145,000 / yearOur deep regional roots and client-centered mindset guide our work across a wide spectrum of matters—medical malpractice, long-term care and assisted living liability, premises and products claims, professional and workers’ compensation issues, wrongful death, trucking and automotive accidents, regulatory inquiries, commercial disputes, and broader civil conflicts—while we also offer mediation and arbitration services. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
AI Engineer Vaco LLCAI EngineerJacksonville, FL$145,000–$165,000 / yearStrong C# / ASP.NET Core engineer (4+ years) with experience building AI-enabled features inside a service-oriented architecture using modern design patterns (Dependency Injection, Repository pattern, DTOs, typed HTTP clients). Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Mechanical Claims Adjuster APCO HoldingsMechanical Claims AdjusterPonte Vedra, FloridaAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
Senior Claims Adjuster, Specialty LotSolutions, Inc.Senior Claims Adjuster, SpecialtyJacksonville, FL$90,000–$150,000 / yearPart timeAs a direct report to the Manager of Specialty Claims, you should possess the ability to handle and manage a wide variety of severity/complex claims with coverage issues as well as coverage litigation within Commercial Auto and General Liability lines of business. Please be aware of job fraud(s) – all correspondence emails regarding your candidacy will come from our Fortegra.com email address.
Senior Claims Adjuster, TPA Oversight LotSolutions, Inc.Senior Claims Adjuster, TPA OversightJacksonville, FL$100,000–$130,000 / yearPart timeThe Senior Claims Adjuster, TPA Oversight will provide technical expertise and handle a wide variety of severity/complex claims as well as coverage litigation within Commercial Auto, Cargo, and Crane & Rigging lines of business. Additionally, they will complement the existing Specialty Claims team that supports the Underwriting unit and will provide oversight of third parties and delegated authority referrals.
Senior Claims Adjuster, Specialty The Fortegra Group IncSenior Claims Adjuster, SpecialtyJacksonville, FL$90,000–$150,000 / yearAs a direct report to the Vice President, Specialty Claims, you should possess the ability to handle and manage a wide variety of severity/complex claims with coverage issues as well as coverage litigation within Commercial Auto and General Liability lines of business. Primary Job Functions: Direct management of general liability claims with potential for significant severity and complexity.
Claims Examiner (Bodily Injury) W. R. Berkley CorpClaims Examiner (Bodily Injury)Jacksonville, FL$75,000–$95,000 / yearKey Functions will include but not be limited to: Oversee and resolve truck, bus, commercial auto and/or public transportation bodily injury pre-litigation claims involving unrepresented and represented claimants. Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim's management process.
Senior Claims Adjuster, TPA Oversight The Fortegra Group IncSenior Claims Adjuster, TPA OversightFL$100,000–$130,000 / yearThe Senior Claims Adjuster, TPA Oversight will provide technical expertise and handle a wide variety of severity/complex claims as well as coverage litigation within Commercial Auto, Cargo, and Crane & Rigging lines of business. Additionally, they will complement the existing Specialty Claims team that supports the Underwriting unit and will provide oversight of third parties and delegated authority referrals.
Claims Manager W. R. Berkley CorpClaims ManagerJacksonville, FL$120,000–$145,000 / yearThe manager also collaborates with customers, business partners, and internal stakeholders to enhance customer experience, while leading and participating in strategic initiatives designed to improve operational effectiveness, drive continuous improvement, and support the evolving needs of the Claims organization. Key responsibilities include coaching and developing team members, creating and implementing training and professional development programs, providing technical consultation on coverage and claim-related issues, and assisting with problem resolution.
Mechanical Claims Adjuster Gwc Warranty CorporationMechanical Claims AdjusterPonte Vedra, FLAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
Claims Examiner (Bodily Injury) BerkleyClaims Examiner (Bodily Injury)Jacksonville, Florida$75,000–$95,000 / yearUtilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim’s management process. In addition, the Claims professional will control the insured’s exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements.
NewClaims Manager, TPA Oversight LotSolutions, Inc.Claims Manager, TPA OversightJacksonville, FLPart timeResponsibilities include the leadership of TPA oversight adjusters, high-exposure case management, participation in TPA selection, audits and reviews, and assistance with onboarding and setup of new TPAs. High level of emotional intelligence, influencing skills, and communication skills to enable collaboration with a variety of key stakeholders including senior executive stakeholders.
Claims Relationship Manager SageSure Insurance Managers LLCClaims Relationship ManagerJacksonville, FLWhether you hold a formal leadership role or are a key team player, youll coach, mentor, and engage with those around you in ways that bring out the best in people and effect change. You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.
Property & Casualty Insurance Claims Operations Consultant, Manager PricewaterhouseCoopers LLPProperty & Casualty Insurance Claims Operations Consultant, ManagerFL$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyze client needs, implement solutions, and provide training and support to validate seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
Claims Manager BerkleyClaims ManagerJacksonville, Florida$120,000–$145,000 / yearThe manager also collaborates with customers, business partners, and internal stakeholders to enhance customer experience, while leading and participating in strategic initiatives designed to improve operational effectiveness, drive continuous improvement, and support the evolving needs of the C laims organization. This role is responsible for overseeing claim handling activities, supporting complex coverage and liability determinations, and ensuring the delivery of high-quality claim outcomes and exceptional customer service.
NewDirector of Claims Operations Olympus Insurance CompanyDirector of Claims OperationsJacksonville, FloridaKey Responsibilities Lead Claims Operations Provide strategic leadership for Claims Administration, Compliance, Quality Assurance, and Training while developing high-performing teams, improving operational processes, and ensuring consistent service across the Claims organization. Partner Across the Business Collaborate with Claims leadership, Legal, Finance, Underwriting, IT, and executive leaders to support regulatory readiness, catastrophe response, new product launches, and other strategic initiatives.
Property Claims Leader, South & Central Regions Hub International LtdProperty Claims Leader, South & Central RegionsFL$150,000–$160,000 / yearABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. The expected salary range for this position is $150,000 to $160,000 and will be impacted by factors such as the successful candidates skills, experience and working location, as well as the specific positions business line, scope and level.
NewClaims Manager, TPA Oversight The Fortegra Group IncClaims Manager, TPA OversightJacksonville, FLResponsibilities include the leadership of TPA oversight adjusters, high-exposure case management, participation in TPA selection, audits and reviews, and assistance with onboarding and setup of new TPAs. High level of emotional intelligence, influencing skills, and communication skills to enable collaboration with a variety of key stakeholders including senior executive stakeholders.
Vice President, Claims - Transportation/Logistics Landstar System IncVice President, Claims - Transportation/LogisticsJacksonville, FLThe Vice President of Claims provides executive leadership of Landstar's Property & Casualty claims function, across liability and cargo claims, with accountability for claim outcomes, litigation strategy, and total cost of risk. You will oversee claims governance, litigation pipeline management, and trial readiness for high-exposure matters within a self-insured/captive-supported structure along with re/insurers.
Claims Examiner, Credit LotSolutions, Inc.Claims Examiner, CreditJacksonville, FLPart timeReview, evaluate, and adjudicate Credit Protection and Debt Cancellation claims by analyzing submitted documentation and determining the appropriate claim outcome (approve, pend, or deny) in accordance with policy provisions, exclusions, and eligibility requirements. Provide cross-functional support as needed, serving as a backup resource to other departments across customer service, claim adjudication, and administrative functions to ensure continuity of operations and service levels.
Subrogation Claims Specialist Davies Group LtdSubrogation Claims SpecialistFLRemote$55,000–$65,000 / yearThis role requires a self-motivated professional with exceptional analytical, communication, and organizational skills who can manage a high-volume workload independently, while collaborating closely with internal teams and external clients to maximize recovery opportunities. The successful candidate will be responsible for conducting thorough investigations, evaluating potential third-party liability, documenting claim files with precision, and negotiating settlements in line with client directives.
ServiceNow Claims Lead Engineer The Fortegra Group IncServiceNow Claims Lead EngineerFL$120,000–$180,000 / yearThe platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hub with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms. This role is focused on architecture, design, and hands-on development, working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high-quality solutions.
NewClaims Examiner, Credit The Fortegra Group IncClaims Examiner, CreditJacksonville, FLPrimary Job Functions: Review, evaluate, and adjudicate Credit Protection and Debt Cancellation claims by analyzing submitted documentation and determining the appropriate claim outcome (approve, pend, or deny) in accordance with policy provisions, exclusions, and eligibility requirements. Provide cross-functional support as needed, serving as a backup resource to other departments across customer service, claim adjudication, and administrative functions to ensure continuity of operations and service levels.
NewSpecial Education Claims Hearing Attorney (Contract) The TemPositions Group of CompaniesSpecial Education Claims Hearing Attorney (Contract)Jacksonville, FLA reputable legal services provider is seeking experienced Hearing Representatives to manage special education claims in Jacksonville, Florida. The role involves managing 100-200 cases, preparing for administrative hearings, and ensuring compliance with education laws.
Claims Appraiser - Auto Estimatics State FarmClaims Appraiser - Auto EstimaticsSt. Augustine, FL$59,059.65–$82,000 / yearWith the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! Additional Details: Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
Eagle Logistics Systems: Claims & Compliance Specialist AJC International IncEagle Logistics Systems: Claims & Compliance SpecialistJacksonville, FLThe Claims & Compliance Specialist also assists with continuous improvement initiatives by identifying trends, recommending process enhancements, and helping implement solutions that improve operational performance, reduce risk, and enhance customer satisfaction. Position Summary: The Claims & Compliance Specialist is responsible for investigating customer complaints, claims, inventory discrepancies, and other operational nonconformances to identify root causes and support effective resolution.
Architect - Fraud, Claims and Consumer Credit Assistance Technology Bank of AmericaArchitect - Fraud, Claims and Consumer Credit Assistance TechnologyJacksonville, FloridaConsults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.
Casualty Claim Supervisor - Jacksonville, FL Stillwater Insurance GroupCasualty Claim Supervisor - Jacksonville, FLJacksonville, FLAt Stillwater Insurance Group, the Casualty Claim Supervisor plays a critical role in driving high-quality claims outcomes by leading, mentoring, and supporting a team of casualty claim professionals while ensuring accurate, compliant, and timely claim resolution. The Casualty Claim Supervisor is responsible for leading and developing a team of casualty claim adjusters handling auto liability, bodily injury, property damage, and related first and third-party claims across our 50-state book of business.
Claim Specialist - Property Field Inspection State FarmClaim Specialist - Property Field InspectionJacksonville, Florida$59,059.65–$90,000 / yearFull timeCompetitive candidates should reside within one of the listed zip codes and will service this same territory: 32003 32009 32011 32024 32025 32038 32040 32043 32044 32046 32052 32053 32054 32055 32058 32061 32063 32065 32068 32073 32083 32087 32091 32096 32210 32212 32220 32221 32222 32234 32244 32259. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
Contracts & Legal Operations Specialist Proficient Auto LogisticsContracts & Legal Operations SpecialistJacksonville, FloridaWe offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. Working closely with Legal (internal and external), Procurement, Finance, Risk, and Operations, this role helps ensure contracts are properly executed, organized, compliant, and easily accessible while supporting litigation, insurance, and regulatory matters as needed.
Medical Billing Assistant - Entry Level VitalsearchgroupMedical Billing Assistant - Entry LevelJacksonville, FloridaThe Medical Billing Assistant will help prepare and review insurance claims, assist with basic billing and coding tasks, update patient and insurance information, and support the administrative workflows that help keep clinical operations running smoothly. This person should be comfortable learning billing and coding processes, communicating with patients professionally, and maintaining accuracy when working with claims, records, and confidential information.
First Notice of Loss Specialist LotSolutions, Inc.First Notice of Loss SpecialistJacksonville, FLPart timeThe FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communication.
Telematics Program Specialist W. R. Berkley CorpTelematics Program SpecialistJacksonville, FL$80,000–$140,000 / yearKey Functions will include but not be limited to: Execute CCI's telematics program across all workstreams (vendor management, infrastructure, fleet onboarding, pricing integration, and claims integration) ensuring timelines, dependencies, and deliverables remain aligned across functions. Lead day-to-day execution of CCI's telematics program, the company's most visible transformation initiative, driving vendor coordination, fleet onboarding, internal training, and KPI tracking under the strategic direction of the Director of Risk Management.
Senior Consultant, Health Insurance - Risk Regulatory & Compliance Deloitte Touche Tohmatsu LtdSenior Consultant, Health Insurance - Risk Regulatory & ComplianceJacksonville, FLThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Casualty Litigation Manager Stillwater Insurance GroupCasualty Litigation ManagerJacksonville, FLHeadquartered in Jacksonville, Florida, with additional offices in New York and Omaha, we pride ourselves on fostering a collaborative, supportive culture where employees are recognized, developed, and empowered to grow. This role serves as a key advisor to Claims Leadership and Legal, managing litigation strategy, outside counsel relationships, legal spend, and high-exposure claims from inception through resolution.
First Notice of Loss Specialist The Fortegra Group IncFirst Notice of Loss SpecialistJacksonville, FLThe FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communication.
Senior Coverage Counsel LotSolutions, Inc.Senior Coverage CounselJacksonville, FLPart timeThis role will partner closely with Underwriting, Product, Regulatory, Reinsurance, Operations and business leadership to advise on complex risk issues, craft and interpret policy and contract language, assess claim and coverage positions, and support the development, distribution and administration of insurance and warranty products. This is a hands-on insurance and warranty product development and legal construct-focused role for an attorney who understands how insurance products work in practice — from policy language, exclusions, and coverage determinations to state insurance considerations, product structures, claims disputes, and specialty program operations.
NewExperienced Roofing Sales Representative Bigfoot Roofing & ConstructionExperienced Roofing Sales RepresentativeJacksonville, FLIf you're an experienced roofing sales professional looking to maximize your earning potential while working with a supportive and growing company, Bigfoot Roofing & Construction wants to hear from you. You will generate business through door-to-door prospecting, manage company-provided leads from insurance partners and referrals, and guide homeowners through the inspection, insurance, and sales process from start to finish.
Experienced Roofing Sales Representative Bigfoot Roofing & Construction, INCExperienced Roofing Sales RepresentativeJacksonville, FLIf you're an experienced roofing sales professional looking to maximize your earning potential while working with a supportive and growing company, Bigfoot Roofing & Construction wants to hear from you. You will generate business through door-to-door prospecting, manage company-provided leads from insurance partners and referrals, and guide homeowners through the inspection, insurance, and sales process from start to finish.
AR Specialist Atlantic Eye InstituteAR SpecialistJacksonville Beach, FloridaFull timeFollows-up by website and/or telephone on all unpaid and denied claims to determine next course of action, which may require rebilling missing claims, denied claims or sending additional information on pending claims. Working knowledge of medical billing, collections and payment posting, revenue cycle, third party payers, Medicare; and strong knowledge of Federal payer regulations.
Administrative Specialist - Risk Management Watson Civil ConstructionAdministrative Specialist - Risk ManagementSt. Augustine, FLFull timeWatson Civil Construction is a leading heavy civil construction company dedicated to delivering high-quality infrastructure projects throughout Florida, including FDOT projects, large site infrastructure, underground utilities, roadway construction, and site development work. This position supports claims administration, insurance tracking, reporting, document management, and coordination between internal departments, insurance carriers, subcontractors, and project teams.
Pharmacy Tech Sam''''s full-time Walmart IncPharmacy Tech Sam''''s full-timeJACKSONVILLE, FL$18.50–$26.50 / hourMaintains the Pharmacy area in accordance with company policies and procedures by properly handling claims and returns, utilizing equipment to perform a variety of merchandising functions (e.g., pricing merchandise, creating signs, verifying merchandise on-hand, arranging and organizing merchandise and supplies, identifying shrink and damages), ensuring a safe work environment, and completing and retaining required paperwork, logs, and other documentation. Promotes and maintains the Pharmacys professional reputation and provides patients/members with pharmacy products and services in accordance with local state and federal laws and corporate policies and procedures by assisting the pharmacist in the prescription fulfillment process, processing third-party insurance claims and/or rejections, assisting patients/members with prescription orders and purchases, and completing, maintaining, and securing paperwork, forms, and other required documentation.
Senior Coverage Counsel The Fortegra Group IncSenior Coverage CounselJacksonville, FLThis role will partner closely with Underwriting, Product, Regulatory, Reinsurance, Operations and business leadership to advise on complex risk issues, craft and interpret policy and contract language, assess claim and coverage positions, and support the development, distribution and administration of insurance and warranty products. This is a hands-on insurance and warranty product development and legal construct-focused role for an attorney who understands how insurance products work in practice - from policy language, exclusions, and coverage determinations to state insurance considerations, product structures, claims disputes, and specialty program operations.
Vice President, Data and Analytics W. R. Berkley CorpVice President, Data and AnalyticsJacksonville, FL$160,000–$280,000 / yearCollaborate with key functional areas including but not limited to underwriting, claims, finance, and operations leaders to understand their analytical needs and translate them into platform-enabled data products and dashboards. Strong working knowledge of modern data platforms (e.g., Databricks, Snowflake, Microsoft Fabric) and cloud-based data architectures (Azure, AWS, or GCP).
Body Shop Estimator - Coggin Collision Asbury Automotive Group IncBody Shop Estimator - Coggin CollisionJacksonville, FLDevelop/prepare estimate cost by costing parts, supplies, labor and calculating customers payment, including deductibles to repair or replace each damaged item. Prepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management system.
NewContracts & Legal Operations Specialist Proficient-Auto-LogisticsContracts & Legal Operations SpecialistJacksonville, FLWe offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. Working closely with Legal (internal and external), Procurement, Risk, Finance, and Operations, the Contract Administrator promotes risk mitigation and compliance, and provides support on workers' compensation and auto liability matters, including compiling information for insurance claims and related reporting.
Insurance Follow-Up Representative The Center for Orthopedic and Research EInsurance Follow-Up RepresentativeJacksonville, FLPart timeAs Southeast Orthopedic Specialists continues to grow, we are hiring Insurance Follow-Up Representatives for our Central Business Office located in Jacksonville, FL ! Insurance Follow Representatives are responsible for following patient accounts, through the insurance payors to ensure proper reimbursement to the practice.
Revenue Cycle Insurance Spec | Rev Cycle Team 10-Sat Clinics | Days | Full-Time University of Florida Health Science CenterRevenue Cycle Insurance Spec | Rev Cycle Team 10-Sat Clinics | Days | Full-TimeJacksonville, FLResponsible for obtaining appropriate reimbursement for Accounts Receivables for professional services of patients seen in physician offices, out-patient hospital, in-patient hospital, ASC, urgent care, ER, off-site hospitals and Telehealth locations while maintaining timely claims submissions. Respond and send emails to all levels of management in the Revenue Cycle Departments, Cash Posting Department, Refunds Department, Managed Care, Referral Department, Clinics.
Revenue Cycle Insurance Specialist | Revenue Cycle - Team 8-Neuro/Ns/Psyc | Full-Time | REMOTE FL, GA, NC, NH, TN Residents ONLY University of Florida Health Science CenterRevenue Cycle Insurance Specialist | Revenue Cycle - Team 8-Neuro/Ns/Psyc | Full-Time | REMOTE FL, GA, NC, NH, TN Residents ONLYJacksonville, FLRemoteAlert Team Leader of backlogs or issues requiring immediate attention Identify trended denials and report to supervisor, export trended/unpaid invoices on Excel t to track and provide to supervisor Must be knowledgeable of specialized billing, i.e. contracts and grants Perform special projects assigned by the Team Leader or Manager Verify completeness of registration information. Follow all Managed Care guidelines using the UFJPI Payor Claims Matrix and Managed Care Matrix for each contracted plan Identify and enter affected invoices on the MES (Monthly Escalation Spreadsheet) using Excel, ESM or separate spreadsheets that may be needed Inform Team Leader on the status of work and unresolved issues.