Problem solving/Critical thinking skills while independent in a virtual environment (Enrollment, refund decision making-Open Enrollment/Membership it is very detail oriented: eg: Adding dependents, updating coverage, calculating premiums, adding additional insurance coverage, terminations, newborn adds, name & dob mismatches, interpreting applications and uploading the correct information.). Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device.