H.I.G. is based in Miami, with offices in Atlanta, Boston, Chicago, Los Angeles, New York, and San Francisco, and affiliate offices in Hamburg, London, Luxembourg, Madrid, Milan, and Paris in Europe as well as Bogotá, Rio de Janeiro, and São Paulo in Latin America, Dubai in the Middle East, and Hong Kong in Asia. Document all actions within the Service Desk application, including diagnostic and troubleshooting steps, resolution details, and high-quality escalations to appropriate global support teams or external service providers when required.