Examples of specialized experience would typically include, but are not limited to: Specialized experience includes providing administrative support in a healthcare benefits, eligibility, enrollment, insurance, or related customer-service program; applying laws, regulations, and policies to assess and adjudicate eligibility and enrollment; processing applications, financial assessments, hardship requests, and updates involving military service, demographic, income, insurance, and personal information; researching records and resolving complex eligibility issues; using automated systems and databases to enter, retrieve, validate, and transmit data; reviewing reports and correcting discrepancies; supporting emergency department registration and patient flow; preparing correspondence and reports; explaining benefits and requirements to Veterans, families, representatives, and staff; protecting PII and PHI; coordinating with VA services, federal agencies, and community partners; and exercising sound judgment, accuracy, tact, and discretion while managing competing priorities. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.