Is honest-steps up to state their opinionIs truthful-relies on facts rather than on gossip or rumorsProposes solutions, not just problemsListensIs open to criticism; accepts coachingLeads by positive, effective example (Practice what you preach)Maintains a positive attitudeIs willing to do the same work they ask others to doComes to work prepared for the jobShares knowledge with othersAsks for helpAccepts helpOffers to helpWants to be here-shows up on time, has a positive attitude and demonstrates enthusiasmTakes pride in their appearanceHas good communication skills- listens, makes eye contact, others respond positively to his/her comments, asks questions, doesn't interruptTakes on responsibilityIs loyal (doesn't speak ill of the agency or others, performs high quality work)Shows Professionalism (appearance, pride in work, quality work, attitude, and consistency of behavior, behavior that reflects well on the agency. Evaluate effectiveness of specific department programs and service delivery systems; develop new program proposals based upon evaluation; analyze the effect of policy decision upon service delivery and operations; analyze solutions and cost improvement programs through implementation of innovative efficient delivery methods and evidence-based practices.