Port Arthur, TX30+ days ago
Assists manage, and provide technical, skilled work in the planning, operation, and oversight of the utility service representatives of the Utility Department – Customer Service Division including resolving water billing issues and concerns, provide complex staff assistance to the Assistant Director of Utility Services while providing a high-level of quality to customers. Assist in timely and proper response to complaints regarding utility service, properly evaluate situations to determine potential causes of problems; explain findings to property owners through the use of various media, including Blackboard, door tags, and direct customer contact.