Answer incoming telephone calls in a timely manner; determine purpose of call and forward call to appropriate person or department Sales, Parts, Service (as needed) Accounts Receivable/Payable (phone payments with CC, invoice copy requests or other accounting questions) Human Resources (Insurance brokers, Employment Verifications, Payroll Companies). While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone.