Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Our primary care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops, general office visit, video, and phone visit, in clinic procedures, well child visits, and nurse visits.