Sample Representative Duties: Conducts sensitive administrative, operational and management analyses, studies and research projects involving City-wide issues, programs, policies and procedures; Assists in planning and program evaluation activities having significant effect on the allocation of human and fiscal resources, and the quality and level of public services; Performs a wide variety of administrative and analytical duties in support of City-wide issues; Analyzes administrative, organizational, and legislative issues; Prepares and delivers presentations on a wide variety of issues to the City Council, City commissions and/or community groups; May represent the City at inter-departmental, inter-governmental and community activities and meetings; May coordinate multi-departmental projects and programs; May administer grants, including the research, development, review and preparation of grant applications; Coordinates special projects as assigned; Serves as a liaison with employees, departments, the public, and other agencies; Provides excellent customer service, general information, and assistance to the public. Maintain complex records, including filing, storage, retrieval, and disposal of documents; Complete discretion and confidentiality; Establish and maintain effective working relationships with those contacted in the course of work; Work with various cultural and ethnic groups in a tactful and effective manner.