The CSM works closely with the vCIO/Account Owner, Service Delivery, Help Desk, Project Services, Sales, Finance, and other internal teams to ensure client commitments are tracked, risks are identified, information remains current, and clients receive a consistent and well-coordinated experience. Customer Success Manager: Owns the operational client lifecycle, client communication and coordination, onboarding and offboarding coordination when applicable, customer health and satisfaction, renewal and contract tracking, client records, account hygiene, and cross-functional follow-through.