Senior Client Success Manager TTECSenior Client Success ManagerMalta, NY$160,000–$175,000 / yearLead project initiatives, attend client-related meetings, manage requirement changes, develop action plans, lead client-facing meetings, quarterly business reviews, site visits and other sessions. Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.
NewDirect Support Professional - Specialized Services (On Call/As Needed Position) United Counseling Service of Bennington County IncDirect Support Professional - Specialized Services (On Call/As Needed Position)Bennington, VTTherefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Objective / Purpose: Under the direction of the Program Coordinator, the Specialized Services Provider delivers individualized supports to a person with an intellectual disability or autism spectrum disorder living in the community.
NewChildren, Youth, and Family Services Clinician United Counseling Service of Bennington County IncChildren, Youth, and Family Services ClinicianBennington, VT$57,271–$64,046 / yearUnder the direction of the Director of Children, Youth, and Family Services (CYFS), the CYFS Clinician provides clinical outpatient therapy services to children and families, allowing easy access, timely response, and flexibility to deliver services that are located at not only at UCS Bennington and Manchester offices, but in the community as needed for a family centered approach. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
NewGroup Home Manager United Counseling Service of Bennington County IncGroup Home ManagerBENNINGTON, VTUnder the direction of the Program Manager, the Group Home Manager oversees daily program operations, including staff supervision, client services coordination, household management, and compliance with all regulations. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
NewSubstance Use Disorder Case Manager United Counseling Service of Bennington County IncSubstance Use Disorder Case ManagerBennington, VTIn order to enhance emergency services across the state, the SUD Case Manager will provide screening, triage, initial information gathering, referral, and crisis planning services to facilitate a seamless connection to evidence-based treatment, MAT, recovery supports, harm reduction services, and other indicated prevention, intervention and treatment resources. The SUD Case Manager will also implement, support, and coordinate additional SUD services including accessing MAT, residential treatment, outpatient treatment, recovery supports, harm reduction services, and recovery housing.
NewClinical Manager - Targeted Care Management (TCM) and Substance Use Disorder (SUD) United Counseling Service of Bennington County IncClinical Manager - Targeted Care Management (TCM) and Substance Use Disorder (SUD)Bennington, VT$61,718–$69,432 / yearOBJECTIVE/PURPOSE: Under the direction of the Asst Director of SUD and TCM services, the Clinical Manager will provide oversight, guidance, and supervision to the staff of the programs identified within SUD which includes clinicians, coordinators, and case managers, allowing easy access, timely response, and flexibility to service delivery in the community, home, and/or office. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
NewRenewable Energy Site Development Manager C.T. Male AssociatesRenewable Energy Site Development ManagerLatham, NY$95,000–$120,000 / yearMale Associates, a multidiscipline firm offering comprehensive Engineering, Architecture, Landscape Architecture, Geology, Environmental, and Survey services, is expanding our Renewable Energy team with an immediate opening for a Renewable Energy Site Development Manager in our Civil Engineering and Land Services Division. Design and lead renewable energy projects, including site civil plans, landscape plans, engineering reports, calculations, specifications, construction detail, and other technical documents in support of municipal permit packages, issued-for bid and issued for-construction documents.
Warehouse Manager Capstone Logistics LLCWarehouse ManagerSchenectady, New York$67,000–$70,000 / yearFull timeIntermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Customer Services Representative Frank Gallo FloristCustomer Services RepresentativeSchenectady, NY$20–$22 / hourPart timeThe ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer experiences across multiple communication channels. In this vital role, you will serve as the first point of contact for our clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism.
NewSenior Client Service Manager GallagherSenior Client Service ManagerLatham, New YorkFull timeHow you'll make an impact: The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
Client Service Leader - Water & Wastewater Services CDM SmithClient Service Leader - Water & Wastewater ServicesLatham, New YorkJob Description: CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple, municipal and state agency clients in the greater Albany-Troy-Schenectady, N.Y. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.
NewClient Service Leader - Water & Wastewater Services CDM Smith IncClient Service Leader - Water & Wastewater ServicesLatham, NYCDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple, municipal and state agency clients in the greater Albany-Troy-Schenectady, N.Y. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.
Remote Client Services Representative LjhorizonsRemote Client Services RepresentativeAlbany, New YorkRemoteLJ Horizons is a client-focused service organization dedicated to providing personalized support and coordination for individuals, couples, and families. This role is ideal for organized individuals who enjoy supporting people, staying detail-oriented, and working through a structured process.
CLIENT ACCOUNTING SERVICES CFO OASISCLIENT ACCOUNTING SERVICES CFOCLIFTON PARK, NYOASIS Directors provide outsourced CFO-level leadership across a range of industries, helping clients manage their strategic finance functions, cash flow, capital planning, and team development. OASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs.
Client Accounting Services CFO OasisClient Accounting Services CFOClifton Park, New YorkOASIS Directors provide outsourced CFO-level leadership across a range of industries, helping clients manage their strategic finance functions, cash flow, capital planning, and team development. OASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs.
Client Services Executive - Life Sciences World Wide Technology IncClient Services Executive - Life SciencesNY$150,000–$200,000 / yearCompetency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight. Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders.
Client Relationship Executive - RCMS Managed Services PricewaterhouseCoopers LLPClient Relationship Executive - RCMS Managed ServicesNY$122,500–$423,780 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm''s brand and market presence, and achieve organisational targets.
Client Financial Services Coordinator Ellie Mental Health - 205Client Financial Services CoordinatorClifton Park, NYRemoteJoin Ellie Mental Health as a Client Financial Services Coordinator in Clifton Park, NY, where you'll play a vital role in supporting our clients' financial needs. Our commitment to a supportive work culture and comprehensive client care has made us a beloved choice among clients and employees alike.
Client Accounting Services Associate OasisClient Accounting Services AssociateClifton Park, New YorkOASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs. Our team supports clients through bookkeeping, compliance, and reporting—powered by cutting-edge technology and a people-first culture.
Manager Client Service - NY Highmark IncManager Client Service - NYLatham, NYOversee the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to account business, monitoring work plan development, internal operations activities, vendor interaction, and client relationships and/or Par Plan administrative activities. Demonstrate leadership skills, motivating staff, facilitating teamwork, delivering quality projects and achieving client satisfaction to ensure that the level of support is appropriate in adjusting, reallocating, or cross-training staff where necessary.
Client Service Banker - Malta Pioneer Bancorp, Inc.Client Service Banker - MaltaMalta, NY$17–$25.89 / hourProcesses all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. In doing so, you will support and carry out Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals.
CLIENT ACCOUNTING SERVICES ASSOCIATE OASISCLIENT ACCOUNTING SERVICES ASSOCIATECLIFTON PARK, NYOASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs. Our team supports clients through bookkeeping, compliance, and reporting—powered by cutting-edge technology and a people-first culture.
CLIENT ACCOUNTING SERVICES CONTROLLER OASISCLIENT ACCOUNTING SERVICES CONTROLLERCLIFTON PARK, NYOASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs. You will oversee accounting staff, deliver accurate and timely financial reporting, and serve as the key liaison between OASIS and client leadership.
Client Accounting Services Senior Associate OasisClient Accounting Services Senior AssociateClifton Park, New YorkAs a Senior Associate at OASIS, you’ll manage daily accounting operations across client engagements, working closely with Controllers and CFOs to execute consistent, high-quality service delivery. OASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs.
Client Accounting Services Controller OasisClient Accounting Services ControllerClifton Park, New YorkOASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs. You will oversee accounting staff, deliver accurate and timely financial reporting, and serve as the key liaison between OASIS and client leadership.
CLIENT ACCOUNTING SERVICES SENIOR ASSOCIATE OASISCLIENT ACCOUNTING SERVICES SENIOR ASSOCIATECLIFTON PARK, NYAs a Senior Associate at OASIS, you’ll manage daily accounting operations across client engagements, working closely with Controllers and CFOs to execute consistent, high-quality service delivery. OASIS (Outsourced Accounting Services & In-house Solutions) delivers strategic financial oversight for family offices, nonprofits, and SMBs.
Client Service Banker - Floating Pioneer Bancorp, Inc.Client Service Banker - FloatingAlbany, NY$17–$25.89 / hourProcesses all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. In doing so, you will support and carry out Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals.
Client Service Consultant GTM Payroll Services IncClient Service ConsultantClifton Park, NYJoin our dedicated team as a Client Services Consultant, where you'll play a key role in providing white-glove support to private household clients. In this position, you'll ensure every client interaction is handled with care, accuracy, and professionalism-creating seamless experiences from onboarding through ongoing support.
Client Service Representative VCA IncClient Service RepresentativeClifton Park, NY$17–$20 / hourHousekeeping and Maintenance of Hospital: Make certain the hospital both inside and outside, including parking lot and entry is kept extremely clean throughout the day (so that a client could come back and see their pet without any notice). Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
Client Service Associate GP Fund SolutionsClient Service AssociateLatham, NY$45,000–$60,000Upload and manage documents, as well as create campaigns within industry-specific online portals, collaborating with internal teams to ensure proper timing and completion. As an Client Service Associate GPFS, you'll play a key role in delivering exceptional services and building lasting investor relationships.
Client Service Coordinator Banfield Pet HospitalClient Service CoordinatorNiskayuna, NY$16.16–$20.66 / hourThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
KPB Client Service Associate KeyCorpKPB Client Service AssociateNY$25–$38.46 / hourPerforms day-to-day trust administration functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion. General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting, pushing, pulling of backpacks, computer bags up to 10 lbs.
Client Service Coordinator - 001626 Banfield Pet HospitalClient Service Coordinator - 001626Clifton Park, NY$16.16–$20.66 / hourHIRING QUALIFICATIONS / COMPETENCIESLeadership €¢ Customer Focus €¢ Peer Relationships €¢ Integrity & Trust €¢ Action Oriented €¢ Listening Functional €¢ Preventative care and OWPs €¢ Communication Skills €¢ Client Service Skills €¢ Priority Setting €¢ Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Registered Client Service Associate Morgan StanleyRegistered Client Service AssociateGlens Falls, NY$34,320–$90,000 / yearKnowledge/Skills: • Strong industry, product, and branch procedures knowledge • Exceptional writing, interpersonal and client service skills • Detail oriented with superior organizational skills and ability to prioritize tasks • Strong computer skills and knowledge of Microsoft Office products • Team player with the ability to collaborate with others • Ability to work in a fast-paced, evolving environment • Goal oriented, self-motivated and results driven • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.
Client Service Representative Rarebreed Veterinary PartnersClient Service RepresentativeTroy, NY$16–$17 / hourAs part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerAlbany, NY$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Senior Project Manager - Water/Wastewater Services CDM SmithSenior Project Manager - Water/Wastewater ServicesLatham, New YorkIn this position, your primary role will be to lead the successful delivery of engineering projects for our clients in the following areas of practice: planning and design of drinking water, wastewater treatment, biosolids, pump station, conveyance, general municipal engineering, and stormwater. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
NewSenior Project Manager - Water/Wastewater Services CDM Smith IncSenior Project Manager - Water/Wastewater ServicesLatham, NYIn this position, your primary role will be to lead the successful delivery of engineering projects for our clients in the following areas of practice: planning and design of drinking water, wastewater treatment, biosolids, pump station, conveyance, general municipal engineering, and stormwater. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Managed Services - Senior Data Engineer - Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - ManagerAlbany, NY$99,000–$232,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerNY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Sr. Client Manager, Middle Market KeyCorpSr. Client Manager, Middle MarketAlbany, NY$69,000–$105,000 / yearFor more complex client implementations, will work with Client Implementation Specialist to manage the request for new product set-up, ensuring timely processing of Client Service Orders (CSO's), verifying products are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.
Managed Services Revenue Cycle - Pre Access - Senior Manager PricewaterhouseCoopers LLPManaged Services Revenue Cycle - Pre Access - Senior ManagerAlbany, NY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to take action or escalate when necessary.
Hospital & Patient Services Manager Fresenius Medical CareHospital & Patient Services ManagerClifton Park, New YorkFacilitates the placement of all in-patient dialysis (FMCNA -affiliated AND non-affiliated) patients into the out-patient setting, coordinating with the patient and discharge planners to identify appropriate placement for outpatient dialysis services according to the patient preferences, physician orders, and capacity of outpatient dialysis facilities within the market. Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography.
Managed Services - Integration & Middleware Lead - Manager PricewaterhouseCoopers LLPManaged Services - Integration & Middleware Lead - ManagerNY$99,000–$232,000 / yearAt PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerAlbany, NY$124,000–$280,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerAlbany, NY$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Manager, Accounting Services SercoManager, Accounting ServicesAlbany, NYLead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesNY$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Senior Engagement manager, AWS Professional Services AmazonSenior Engagement manager, AWS Professional ServicesPerth, WAApplying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.