Depending on daily priorities, staffing coverage, client volume, and organizational needs, this position may shift throughout the day between greeting and assisting visitors, answering and routing calls, coordinating client appointments, supporting walk-in applicants, processing requests for legal assistance, entering and updating information in the Case Management System (CMS), reviewing online intake submissions and e-transfers, scanning and uploading client documents, maintaining schedules, and assisting with preparation for clinics and client services activities. The role includes welcoming and assisting clients and visitors, answering and routing calls, coordinating appointments, supporting walk-in and telephone applicants, processing intake requests, maintaining client information and documents in the CMS, assisting with clinic preparation and client flow, maintaining accuracy and confidentiality when handling client documents, case notes, and appointment information, and providing general administrative support.