Greenfield Manor, PAToday
Strong analytical and problem-solving ability to effectively prioritize and execute tasks · Good written, oral, and interpersonal communication skills · Ability to work within an on-call rotation as well as nights and weekends · Highly self-motivated and directed with keen attention to details · Ability to work both independently and in a collaborative team environment · Ability to grow and learn new technologies · Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5 years of experience with case management, troubleshooting, and service desk support. Requirements: Competencies · Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) · Working knowledge of PC's, operating systems, applications, networks, and hardware concepts · Customer focused · Understanding of IT processes and procedures concepts · Excellent troubleshooting capabilities · Monitoring of server performance and troubleshoot problem areas as needed · Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others.